microsoft.com

1.3
1.3 Based on 980 reviews

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Average Rating

1.3

/
5

980 Reviews

5 Star
5%
4 Star
1%
3 Star
1%
2 Star
3%
1 Star
90%

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Autumn C.
Msfs review 1/5

Everything in Microsoft IS shitt*, especially their msfs, good game of IT would work, totally skam, dont buy IT!

1
Date of experience: Apr 07, 2024
Xbox game shop

Games are very expensive in the Xbox game store compared to Steam or other - but - the customer service is great. It has never been difficult or impossible to get a refund for a purchase when needed through Microsoft, unlike other stores.

4
Date of experience: Apr 07, 2024
Clementine
Review by Joed John Kevin

Review by Joed John Kevin, Microsoft Support OperatorIntroductionI would like to express my sincere gratitude to Joed John Kevin, Microsoft Support Operator, for the exceptional assistance he provided me. His altruism, his innate passion and his great technical expertise, combined with uncommon patience and kindness, made my assistance experience impeccable.For about a month I was struggling with a problem related to Windows updates. I had tried several solutions found online, but without success. The problem was causing me quite a bit of inconvenience.After contacting Microsoft support, I was fortunate enough to deal with Joed John Kevin. Right from the start, he proved to be available and attentive to my problem. He listened patiently to my description of the problem and immediately identified the cause.With great professionalism and competence, Joed John Kevin guided me step by step in solving the problem. He explained each step clearly and made sure I understood his instructions perfectly.In addition to his technical expertise, what made my experience truly exceptional was Joed John Kevin's kindness and patience. He proved to be a true professional, always available to answer my questions and clarify all my doubts.Thanks to Joed John Kevin's intervention, the problem that had been tormenting me for a month was finally solved. I was really impressed by his dedication to his work and his attention to the customer. I highly recommend anyone needing assistance with Microsoft products to contact support and request to speak with Joed John Kevin.Rating: 5 out of 5 starsThanks John Kevin, my nightmare with Windows updates is finally over. You are a true example of professionalism and competence. Salvatore

5
Date of experience: Apr 05, 2024
Gloria P.
Minecraft Java Edition LOST ???

My sister recently wanted to play minecraft with me only to find that after the migration her Java Edition was once again required to be purchased even though she has a Microsoft account !This was deeply upsetting as we have not played together for a long time and we were looking forward to it. As well as this she was extremely aggravated to find out she had lost an item she had paid lots of her own money for !

1
Date of experience: Apr 05, 2024
Leanne
Microsoft Start is openly hostile to…

Microsoft Start is openly hostile to certain groups of people. If you don't follow or agree with the popular fads, ideology popular in the News Media, it is next to impossible to post anything due to their community standards.

1
Date of experience: Apr 04, 2024
MichaelSoft Binbows

MichaelSoft Binbows. When you need help with a problem, you get 1000 other problems. Non-existent customer support. Only "Self-Help".

1
Date of experience: Apr 04, 2024
Gabriel Price
Microsoft is trash.....

Microsoft is trash.....No wonder the world is going to crap.

1
Date of experience: Apr 04, 2024
Shinkayui
I would to thank Microsoft and all…

I would to thank Microsoft and all there people for helping me out. Very good service.

5
Date of experience: Apr 02, 2024
Josh Cooper
Blocks email account which is over 20…

Blocks email account which is over 20 years old, important documents needed- no one to help. The automated form does nothing - very scary when you don’t know who has your account - Microsoft useless won’t assist - even tho they say they blocked it. Various subscriptions set up in that email but according to them my info doesn’t match. I’ve had the account since high school - I can verify my I’d my banking but Microsoft seem to be backwards in tech not progressive esp when emails is sensitive info under gdpr rules - blocking the owners and not helping anyone in gaining own personal information . Online bot and form does not work it’s clear from lead time it’s automated not a human .Very disappointed in the services offered - had to cancel subscriptions and make a new email with another company - is it that difficult in these modern times ? Seems your backwards in this area and the lack of ability to deal with a real human tech support puts me off your products - aslong as you get your money you are just not interested in the people . Who has my information?

1
Date of experience: Apr 01, 2024
Dougie M.
five negative stars

If I could give negative stars, I would give a negative five. Absolutely beyond horrendous customer service. Impossible to speak to a human, the robots hang up on you, and there is no live chat function. We purchased a Surface Pro and a two year protection plan ("Microsoft Complete") - but the instructions on how to use this protection plan are not working. We should have a co-pay of $49 for repairs yet it shows $550! Even a giant can go out of business with such little concern for its customers.

1
Date of experience: Apr 01, 2024

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