Review Time
Review by Joed John Kevin, Microsoft Support OperatorIntroductionI would like to express my sincere gratitude to Joed John Kevin, Microsoft Support Operator, for the exceptional assistance he provided me. His altruism, his innate passion and his great technical expertise, combined with uncommon patience and kindness, made my assistance experience impeccable.For about a month I was struggling with a problem related to Windows updates. I had tried several solutions found online, but without success. The problem was causing me quite a bit of inconvenience.After contacting Microsoft support, I was fortunate enough to deal with Joed John Kevin. Right from the start, he proved to be available and attentive to my problem. He listened patiently to my description of the problem and immediately identified the cause.With great professionalism and competence, Joed John Kevin guided me step by step in solving the problem. He explained each step clearly and made sure I understood his instructions perfectly.In addition to his technical expertise, what made my experience truly exceptional was Joed John Kevin's kindness and patience. He proved to be a true professional, always available to answer my questions and clarify all my doubts.Thanks to Joed John Kevin's intervention, the problem that had been tormenting me for a month was finally solved. I was really impressed by his dedication to his work and his attention to the customer. I highly recommend anyone needing assistance with Microsoft products to contact support and request to speak with Joed John Kevin.Rating: 5 out of 5 starsThanks John Kevin, my nightmare with Windows updates is finally over. You are a true example of professionalism and competence. Salvatore
My sister recently wanted to play minecraft with me only to find that after the migration her Java Edition was once again required to be purchased even though she has a Microsoft account !This was deeply upsetting as we have not played together for a long time and we were looking forward to it. As well as this she was extremely aggravated to find out she had lost an item she had paid lots of her own money for !
Blocks email account which is over 20 years old, important documents needed- no one to help. The automated form does nothing - very scary when you don’t know who has your account - Microsoft useless won’t assist - even tho they say they blocked it. Various subscriptions set up in that email but according to them my info doesn’t match. I’ve had the account since high school - I can verify my I’d my banking but Microsoft seem to be backwards in tech not progressive esp when emails is sensitive info under gdpr rules - blocking the owners and not helping anyone in gaining own personal information . Online bot and form does not work it’s clear from lead time it’s automated not a human .Very disappointed in the services offered - had to cancel subscriptions and make a new email with another company - is it that difficult in these modern times ? Seems your backwards in this area and the lack of ability to deal with a real human tech support puts me off your products - aslong as you get your money you are just not interested in the people . Who has my information?
If I could give negative stars, I would give a negative five. Absolutely beyond horrendous customer service. Impossible to speak to a human, the robots hang up on you, and there is no live chat function. We purchased a Surface Pro and a two year protection plan ("Microsoft Complete") - but the instructions on how to use this protection plan are not working. We should have a co-pay of $49 for repairs yet it shows $550! Even a giant can go out of business with such little concern for its customers.
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