microsoft.com

1.3
1.3 Based on 980 reviews

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1.3

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5

980 Reviews

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Kyle B.
Hours of my life wasted!

The number of hour of my life I have wasted, trying to navigate Microsoft's incomprehensible website is infuriating. Once you manage to figure out a way of speaking to a human being on their customer service line, you end up having a 20 minute phone conversation with someone in India who then tells you that they are not trained to give you any help and that they can create a ticket number so that you can receive a call back in 24 hours!! What an absolute waste of my life. That's the end of paying for an officer subscription for me!

1
Date of experience: Apr 24, 2024
Eve
Would have given a zero- They are the…

Would have given a zero- They are the worst at customer service, there ability to not listen to the customer is astonishing literally everyone I spoke with didn’t have a clue. They talk over you. Have a hard time with simple requests. These are the most incompetent people I have ever encountered. Never ever will use again. HORRID!!!!!!!!!!!

1
Date of experience: Apr 23, 2024
Burton Hughes
I am having a really bad experience…

I am having a really bad experience with Microsoft. I reset my iPhone as it was not working correctly, but this in turn caused all my passwords and stuff to be deleted. Even when I back up to I cloud. So I tried to reset my email password to log in. No luck seems I can’t remember the password for access. So I do an account recovery. Microsoft ask you to fill in details to prove it’s you. Which I did to no avail. I keep getting the message verification not responding. Or Microsoft are not able to help I’m now locked out of my account with no password and can’t access Xbox live. They are completely incompetent as a company to get answers from. Useless. I wish I never used them.

1
Date of experience: Apr 22, 2024
Newton
In England you can buy Microsoft 365…

In England you can buy Microsoft 365 multiple user with antivirus (McAffee) however, when you get towards the end of your renewal McAfee blocks some of your Microsoft software despite the fact your Microsoft software still has months of renewal contract available. If you try to resolve your issue with Microsoft or McAfee it is very difficult to resolve!!!!!!!!!!!!!!!!!!!!!! Both these companies collectively have the monopoly, however, there is no assistance or response from any regularity authorities . What a disgrace in the 21st Century, shame on you and your associates.

1
Date of experience: Apr 21, 2024
Chandler
Crossplay sucks

I can't play crossplay on grounded because of Microsoft needing all of this sbhit like a ducking pig

1
Date of experience: Apr 21, 2024
Tabitha Wilson
Unable to contact Microsoft UK

I am being charged a monthly subscription for a service I can't access. I am unable to log into the account I cannot email them as the email support just bounces back and I can't phone them as there isn't an option for my query. I am frustrated at not being able to talk to anyone from Microsoft and I consider this an incredibly poor service

1
Date of experience: Apr 19, 2024
Kirsteen L.
Microsoft support and help!! Non existant

Microsoft support and help!!! Took me days to get through to the online support..... when I finally got through no one can help!!! Recieving and being inundated with sexually explicit inappropriate offensive spam e mails some with multiple e mail addresses in the sender box ..... these e mails are dating websites/sex websites selling sex and hook ups with photos of naked ladies including close up photos of there genitalia...... if I were to screen shot these highly offensive and post them online iam very sure Microsoft would block me for doing so ..... yet Microsoft feel its acceptable to allow there customers to be bombarded with these e mails..... Microsoft support were totally useless it was a complete waste of time of days on end trying to get through yo them again it was a case of use this link use that link use the other link to no avail..... so far in 24 hours 139 of these vile offensive sexually explicit sex selling e mails have reached my junk inbox..... with microft stating go to this link and block the domain .... and again getting no where ... I find these emails are so so upsetting and frustrating Microsoft will do nothing at all about them .... or help me in any way..... thinking seriously of deleting my account.... Microsoft clearly like to promote such e mails ..... they say my acvount is OK... if that was the case I would not be receiving these vile e mails a breach of security has happened somewhere....... Update..... I now have 192 explicit inappropriate offensive emails 20/04/2024 sexually explicit inappropriate offensive emails now at 236 recieved. And microsoft do not call this a problem and these e mails and contents are perfectly acceptable. 21/04/2024 sexually explicit inappropriate offensive emails now stands st 343 recieved. 22/04/2024 sexually explicit inappropriate offensive emails now at 470 recieved. Still nothing be done by Microsoft to stop them. 24/04/2024 sexually explicit inappropriate offensive emails recieved 596.More and more just keep arriving and microsoft do nothing - I certainly would not recommend microsoft...... they do nothing to keep customers accounts safe from these vile e mails. Complete and utter waste of time reporting these violating e mails.... Microsoft do nothing about them .... they just keep on coming ...... so much for customer security and support .... its zilch......

1
Date of experience: Apr 18, 2024
Jarrod
installing microsoft was the most…

installing microsoft was the most difficult thing ever. complete piece of dogpoop, im only getting it becuse our teacher is making us

1
Date of experience: Apr 18, 2024
Xavier Taylor
Microsoft you don't deserve even one…

Microsoft you don't deserve even one star for your cooperating in the genocide of Gaza .your are a shame of humanity like all the others killers around the world

1
Date of experience: Apr 18, 2024
Carmelita Patterson
Would give zero stars if I could.

Would give no stars if I could.Blocked my account and the process to get it back is prehistoric. Annoying, caused me trouble with work and they have no live support. Avoid!

1
Date of experience: Apr 17, 2024

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