Review Time
My move with Midland Van Lines was a nightmare from start to finish:Bait-and-switch estimate: The quoted price more than doubled on moving day.Breach of contract: I paid $4,200 for six custom crates for artwork; they brought only two, both the wrong size.Unqualified labor: They used day laborers who took 18 hours straight to pack and load my home.Coercion at delivery: They refused to unload unless I wired the full inflated balance, including charges for services never delivered.This company relies on deception and intimidation. Consumers deserve to be warned: do not trust Midland Van Lines with your belongings.
For us this was a long distance move from South Carolina to Austin, Texas. The contents were "packed" and them moved to a climate controlled storage facility to be kept there until a home could be purchased and arrangements could be made to transfer the belongings to the new digs.During the packing, outwardly it seems that things were a little bit hurried. It took over a month for us to be notified that the van had arrived in Austin, to be unloaded.The first thing I noticed was that the contents were not in the truck which they had been loaded into. As things were unloaded, many of the boxes had been crushed or were deformed significantly. I had two storage units side by side, two 10x10s instead of a 10x20 which actually worked out better. I had most of the boxes loaded into one of the units and then the larger furniture items into the other unit. We had NO appliances at all. No fridge, washer or dryer etc. So this should have been an easy move.As the boxes began to come off the truck, there were several wardrobe boxes that items had just been dumped into the box, i.e. a pressure washer, clothing, towels battery chargers for lawn equipment, with no care given to protect anything from rough treatment or rubbing against each other.We have a set of 6 chairs, valued at over $5000 for the set. The chairs were flipped over on top of each other and then tape with packing tape, wood arms rubbing against each other.Tiffany lamp shades that were thrown into a box along with other items that wore against the metal skeleton.We are still unpacking as it seems that there was no rhyme or reason to the way kitchen dishes were packed into a box with kitchen cleaning supplies.I guess that one thing that really bothers me is that there is no one to take responsibility for damaged items. Midland is a contractor that will hire any jake-leg crew to move your stuff, and there is no continuity or chain of possession to figure out who broke what.Never, never use this mover.
TOTAL DECEPTION- UNETHICAL - UNPROFESSIONAL- PRACTICES and LIARS! Given a “Binding estimate” after sending images of our items that we have already packed and in 2 storage units with dimensions of width depth and height! Jaxon, the rep, took my photos to his “supervisor” to make sure the “binding estimate” would be accurate and that unless I added anything other than my photos- I could rest assured there would be NO additional charges ( proof through text thread that company has!)Paid my deposit and then had a hard time getting anyone to call me right up to 3 days before move was supposed to take place. Finally Gary ( manages coordination) called and started talking about extra fees etc! Come to find out I was only quoted for 1000 cubit feet of space (10x10x10) even though I sent images WITH all the sizes of two storage units ( one that was 10x15 and one that was 10x10!!!!))with everything already stored in them! I was duped and deceived!!! I was only quoted for HALF of my load! Gary stated clearly that the quote did NOT cover what I had and so I would pay additional charges. I sent all images and read text thread to him. After realizing I had been lied to and misled - I told him he owed me my deposit back because clearly (as Gary could see and acknowledged) nothing added up! Still- he would not refund my deposit and they kept my 3400.00!!!! With all the absolute proof of incompetence and deception- they STILL would not return my money and in no way was I going to continue with them with no way of knowing what the actual charges would look like and because of the way I was treated! THESE PEOPLE SHOULD NOT BE ABLE TO OPERATE ! Beware! I pray this doesn’t happen to others!
I am currently in the middle of a move from Los Angeles to Denver and I can not stress enough, do not use this company. They have had out stuff for over 4 weeks and we still have not received it. We call daily and they have no update, no one will return our calls.From the bottom of my heart, PLEASE DO NOT USE Midland Van lines.
This company is a complete fraud! the quote was originally 4100 and one week before our move they told us it was actually 10,000. They stated the inventory was not quoted corrected. I spoke with a James Listen who promised me the moon and delivered nothing. When they did deliver our boxes, they were all smashed up and many broken items I would never ever use a broker best to use a local mover
Midland van lines is actually a broker, they do not operate truck lines. They either sub contracted to other companies or sells the customers to other moving companies. They are the worst company you can use for moving interstates. The sales man Jared was so nice before he got the deposit. He would say anything he could to get your business. After he got the deposit, I bet that including his commission, he disappeared. We could not get a response from him. Their customer service is the worst on the market, rude, unprofessional and no help, you name it. The van lines absolutely mislead their customers in everyway they can. What they do is to have the subcontractors play the bad guys who collect their share on the jobs they do because Midland van lines offer so low pricing that it will not cover the movers who actually do the job! I moved a few pieces of furniture from MI to CA. They charged $1800 for wrapping some dumbbells simply because Midland Van Lines did not give enough to the real mover. Midland van lines should stop doing business! stop cheating customers! If you are to move anything cross states, pls do everything avoiding this mover. I am surprised they are still in business! Wish I read reviews before signing up with them. I hope someday someone will take them to court!
This company is a criminal enterprise. Please do not use them. Everything that is described in the negative reviews is happening to me now. I wish I had done my research because if I had, I would never have hired this company. I am so scared I will never see my belongings again or if I do, they will be unusable or irrepairable. Please do not use this company. They are absolutely liars and scammers:1. They initially underquoted my long distance move from Wichita, KS to Charlotte, NC.2. When they called to confirm the pick up date(s) and the inventory of my household goods I willingly agreed to pay $6200 up from $5000 to ensure adequate cubic feet on the truck and quality, professional packing services. At this point, they know you are in between a rock and a hard place because of the time limitations to coordinate a long distance move: this recognition is used as leverage to gouge you for more money. In addition, you have already made a large deposit which is no longer refundable.3. They only accept cash which prevents the consumer from disputing the transaction as fraud which they fully intend to commit. Only disreputable moving companies demand large deposits and payment in cash.4. On the day of my pick up only one man arrived in a dirty Penske truck. Midland Van Lines is not a carrier with their own trucks as they claim. The U.S. Department of Transportation lists the size of their fleet at 6 trucks. Customer service continued to insist that they are a carrier despite this documented fact. In addition, they are not accredited with the Better Business Bureau as advertised.5. The man who arrived insisted my move would cost $8000 up from $6200 because I was quoted inadequate cubic feet in addition to a full-service pack and ship. He and his supervisors proceeded to gaslight me using my ignorance about cubic feet to convince me that I had not paid for enough. (Afterwards, I learned that $8.00 a cubic foot is considered standard for long distance moves. Using this formula I should have paid $4488 for 561 cubic feet. I had already agreed to $6200 at this point which included full service pack and ship.) They then offered to start loading the truck so I could see how woefully inadequate 561 cubic feet is. I rejected this offer and threatened to cancel the entire job. After 1 1/2 hours of negotiation we agreed to proceed at $6500 up from $6200. However, I had to pay $2685 in cash. 6. The lone man proceeded to start packing and loading the truck. I mistakenly assumed others would arrive to help him: I was promised two men supervised by a foreman. No one else came. 7. I became suspicious when no one else arrived to help and I saw how my furniture and belongings were being packed. My couch was not wrapped properly. He put it standing up vertically on the truck which is guaranteed to damage it. My brand new mattress and adjustable base which I am still paying for were not protected with the proper materials. My glass coffee table was not properly wrapped or protected. My clothes were shoved into boxes instead of hung in wardrobe boxes. I have no doubt that other fragile items were improperly packed and will be damaged. Still, I felt bad for this man and bought him dinner and tipped him in cash. That was before I did my research belatedly and found out that what I had been dealing with was exactly what others had experienced.8. As of today I have no idea where my belongings are or when they will be delivered. I have been promised call backs from either Kathy or Rachel who are supposed to be managers. Neither has contacted me. In addition to the broken verbal promises regarding price and the assurances of quality packing services and professional care of my belongings, Anthony promised I would receive my shipment in 5-7 days. The time frame was specifically why I cancelled service with another mover who I became suspicious of. Ironically, both companies accused each other of being scammers. At least the other company played a recording on the phone informing you that they are brokers - which is what Midland Van Lines is even though they claim to be carriers - and that they can not guarantee price or anything else regarding your service. I did see on the Midland Van Lines contract that I may not receive my goods for 14 days. I called Anthony on this yet he swore I would receive my goods in 5-7 days. 9. I am waiting for someone with some authority and integrity at Midland Van Lines to do the right thing and rectify this situation. If they do, I will gladly update this review accordingly.
DO NOT USE THIS COMPANY. They lie to you from the beginning. I was quoted a price, promised a delivery date and the price doubled and the delivery date was pushed to the very last day it could be delivered: Three weeks from the promised date. First they contract out sub par moving companies, yet they tell you they do the entire moving process themselves. Second the movers were supposed to be at my house at 4:30 pm - well they called at 4:30 pm stating they went to the same address in a different state!! Yet no one form the parent company -Midland Van Lines - claimed to know anything about this. Third, if you call customer service most likely you will get Sandra who will refuse to answer any questions and will tell you over and over that she cannot get in touch with the truck your belongings are in. She may even hang up on you, absolutely horrible customer service. I called, emailed, texted every person I had contact information for and not one person called me back. When the truck finally came to my 88 year old parents apartment, boxes were damaged and they refused to take any responsibility. They caused my family so much stress for the month we waited for my parents shipments. I cannot stress how absolutely AWFUL this company is. In fact, do not go with ANY company who needs a deposit up front- as soon as you have given them money you are no longer their problem and your order is shipped to another company and then they change the quote and charge you more. Learn from my HUGE mistake- do your research!!!!!!
Please read this before hiring them. This company is a total scam. Everything they promise is a lie. They subcontract local, unprofessional laborers who handled my belongings carelessly and caused extensive damage.The only smooth part of the process was the initial conversation with the salesperson, Luke Sullivan, who made everything sound perfect—but it was all deception.The day before the scheduled pickup, the office called to confirm a pickup window of 10 AM to noon. However, on the day of, the driver called and said he’d arrive by 3 PM. He didn’t show up until 5 PM. Two other so-called “professional movers” arrived 30 minutes later, reeking of marijuana and clearly under the influence. The first thing the driver asked was whether they had any tools, and they said no. That should tell you everything.They didn’t finish loading until 11 PM leaving several things behind, because they did not have room in the truck. The driver then told me he was heading straight to my destination and that I needed to be there to receive the delivery or it would be offloaded elsewhere and I’d have to arrange transport myself. Based on this, I changed my travel plans.The next day, while I was en route to Florida, I texted the driver for an update. He replied saying his plans changed and he no longer had my things—he told me to call the office. After about 20 calls, I finally heard back from another driver two weeks later.This second driver also gave me a 10 AM–12 PM delivery window—but didn’t show up until 7:30 PM. When they finally unloaded my items, about 85% of them were damaged. Some things were still usable, but most were destroyed or badly broken.This was an awful experience from start to finish. Avoid this company at all costs.
This is a BROKER. They will sell out your business to haphazard "movers" and also leave your items in storage for weeks. We had the worst experience with Midland. The initial quote was $7k which seemed right for an elderly couple moving 700 miles to a small two bedroom. Oh, and we did all the packing. They did NO packing. A couple of weeks later, they ballooned to $14,000 and by the time of delivery, the cost was over $20,000. Worse they COMPLETELY TRASHED my mother's items. Boxes totally broken down. Innumerable items broken. And 2 matching dining room chairs TOTALLY GONE. They also sold her a bill of goods on the first call (like so many here mentioned) and told her she could have her "exact dates" because of a recent cancellation. They completely abuse seniors and then respond with "well you signed the contract, so...." I am absolutely CONVINCED the good reviews on here are BS and staged to off set all of the 1 star reviews. We are reporting to the BBB and two State Attorney's General (Illinois and Maryland). DO NOT USE THIS COMPANY
Claim your business profile now and gain access to all features and respond to customer reviews.
cialisbit.com
bedfactorydirect.co.uk
gamboafashion.com
uk.cettire.com
thecookaway.com
gmpartsprime.com
pro-build360.co.uk
nohli.com
ssl2buy.com
thebeautycrop.co.uk