Review Time
Exactly the same problem as previous posters, absolute scammers , all their replies are generic with no intentions of doing anything for us to resolve their shambolic policies. Surely there must be someone / body they can be reported to. ?
I would not recommend this to anyone. They charged me for a year subscription automatically after a free 6 month trial. When contacting them they pretty well said too bad we are keeping your money because you never cancelled before renewed. I tried to also open a dispute with Paypal as I see no where where there is an option for a one year renewal. They closed my claim without even asking me about it. I see under the apple app store it says: Subscription Pricing and Terms:Mindway offers two auto-renewing subscription options$39.99 per month$66.99 every 6 months (that's $11.17 a month)So tell me how they can renew under a one year term. I am also on a call back from paypal as this isn't the correct way to do business. This is to me unlawful. If not receiving the full amount back I would say take a 6 month membership fee and give me back the other $248 but they wouldn't even attempt to help.They are ripping people off.
Disgraceful. I have no active subscription. I have been charged £179 on my credit card. I cannot share my 'account details' as i do not have any. At the time of the charge I was out of the country and also my apple id was locked. So i could not have downloaded any apps. I saw the charge as pending and blocked my credit card immediately, however it has still gone through! I will be asking for a refund - avoid at all costs.
This is a scam!! I've never heard of this company let alone ever subscribed to it. Somehow they have obtained my card details and opened a subscription!! When approached the company said that they've done nothing wrong and I can't get my £176 back!! Beware!!Having spoken with my bank they said that this company has come to their attention before. Absolutely disgraceful and underhanded practices
Just don’t do it! This company is also linked to Walking Yoga and once you download it you are then responsible for subscription charges - even if you delete it! I have just been stung for £176.99, because I wasn’t savvy enough to read the small print. I looked at the app decided it wasn’t for me and deleted it! Six months later I have a £176.99 charge. I am retired, took early retirement to support elderly parents so can’t really afford this, I asked for my money back and get a response of ‘it said it in the T&Cs’. People step away from these money grabbing unethical people, especially if you have a mental health issue!!!
They automatically renewed my subscription for $219.99. I knew I signed up for Walking Yoga for $31 per month, but I never even heard of Mindway and would never sign up for something that would renew at that price. When I contacted customer service, they said they had emailed me a renewal notice a week earlier. After checking, I found an email from info@pay-notification sitting in my junk folder. It's non-branding and so generic no wonder it ended up in my junk folder. But even so, I never signed up for MIndway in the first place.I explained this to the representative, but they still refused to issue a refund, saying it was my fault and my responsibility to manage my email settings and that they had done everything correctly on their end.So now I’m out $220 for something I don’t even use. Horrible customer service!! And their response is to reach out to their CS team, which I have, and they are NOT helpful at all. They need to refund all these people complaining!!
I subscribed to Mindway by accident,even didn't realised I've done it...6 months I ve not heard nothing from them,until the payment of £176.99 for annual subscription was taken.I explained them my situation and begged them to refund it to me,as I never used and got no need to use their services,but they refused it,saying they have to follow no-refund policy.I just can't believe that company who helps with mental health issues are so insensitive and cant think out of the box,money orientated!No wonder their rating is so low.Shocking!!!Sincerely ,"Your trapped customer, Maija"
I cancelled after the first surprise charge. Today they tried to charge me $219.99! That's way beyond what this app would ever be worth. This company is a scam who hopes you won't notice being charge. I filed a dispute with my bank which will resolve the issue but means I have to waste hours of my life cleaning up after these scammers. DO NOT USE!
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