Review Time
I bought a pair of capsule jeans at $270 and paid $20 of shipping, which is truly outrageous IMO. Naively believing that I have just paid for a designer Italian quality item, I’m receiving a tracking number which indicates the item being shipped from china… So Miss Sixty is literally a Chinese brand charging an Italian price for their denim.Apart from that, their size chart is deceiving. For reasons unknown some jeans are normal numerals like 26,27etc and some S,M,L. I’m am us size 6 and chose size Small, as per their size chart, and the jeans are tighter than I have anticipated. If I chose the larger size, the length would be 2” longer… All in all I guess it’s cheaper for me to loose some weight and keep the item lol, because their exchange and return policy is far from “easy”, as they themselves nicknames it.
I bought a pair of capsule jeans at $270 and paid $20 of shipping, which is truly outrageous IMO. Naively believing that I have just paid for a designer Italian quality item, I’m receiving a tracking number which indicates the item being shipped from china… So Miss Sixty is literally a Chinese brand charging an Italian price for their denim.Apart from that, their size chart is deceiving. For reasons unknown some jeans are normal numerals like 26,27etc and some S,M,L. I’m am us size 6 and chose size Small, as per their size chart, and the jeans are tighter than I have anticipated. If I chose the larger size, the length would be 2” longer… All in all I guess it’s cheaper for me to loose some weight and keep the item lol, because their exchange and return policy is far from “easy”, as they themselves nicknames it.
I had an awful experience with Miss Sixty that has completely put me off ever shopping with them again. I purchased a pair of trousers that turned out to be defective. Following their return instructions, I shipped the item back to their Italian warehouse at my own expense. However, since the UK is no longer in the EU, customs fees applied, which the seller was responsible for paying. Instead of handling this properly, Miss Sixty refused to pay the customs charges, causing the package to be returned to me after multiple reminders from the courier.Their customer service was unhelpful and dismissive, insisting that I should cover the customs fees myself - completely disregarding consumer rights. After failing to collect the return, they now expect me to ship the item again at my own cost, this time to their Hong Kong warehouse. They have refused to provide a prepaid return label or arrange for a collection, despite this entire mess being caused by their negligence.I am currently traveling for an extended period and cannot handle another return, which means I may fall outside my protection period - yet another unfair consequence of their mishandling. Throughout this process, Miss Sixty has shown no accountability, no apology, and no attempt to resolve the issue fairly.This has been one of the worst customer service experiences I have ever had. Miss Sixty’s return process is broken, and their unwillingness to take responsibility for their own policies is unacceptable. I strongly advise EU and UK customers to think twice before purchasing from them, as their returns process is a nightmare and they will leave you out of pocket.
I had an awful experience with Miss Sixty that has completely put me off ever shopping with them again. I purchased a pair of trousers that turned out to be defective. Following their return instructions, I shipped the item back to their Italian warehouse at my own expense. However, since the UK is no longer in the EU, customs fees applied, which the seller was responsible for paying. Instead of handling this properly, Miss Sixty refused to pay the customs charges, causing the package to be returned to me after multiple reminders from the courier.Their customer service was unhelpful and dismissive, insisting that I should cover the customs fees myself - completely disregarding consumer rights. After failing to collect the return, they now expect me to ship the item again at my own cost, this time to their Hong Kong warehouse. They have refused to provide a prepaid return label or arrange for a collection, despite this entire mess being caused by their negligence.I am currently traveling for an extended period and cannot handle another return, which means I may fall outside my protection period - yet another unfair consequence of their mishandling. Throughout this process, Miss Sixty has shown no accountability, no apology, and no attempt to resolve the issue fairly.This has been one of the worst customer service experiences I have ever had. Miss Sixty’s return process is broken, and their unwillingness to take responsibility for their own policies is unacceptable. I strongly advise EU and UK customers to think twice before purchasing from them, as their returns process is a nightmare and they will leave you out of pocket.
SCAM ARTISTS - I'm paying £41 to return four pair of jeans that weren't even that nice in the first place. There is no way of reclaiming this money. If they don't refund me I will have to dispute with the credit company. BUYER BEWARE THIS INTERNATIONALLY RECOGNISED BRAND ARE NOTHING MORE THAN CON ARTISTS
SCAM ARTISTS - I'm paying £41 to return four pair of jeans that weren't even that nice in the first place. There is no way of reclaiming this money. If they don't refund me I will have to dispute with the credit company. BUYER BEWARE THIS INTERNATIONALLY RECOGNISED BRAND ARE NOTHING MORE THAN CON ARTISTS
I ordered two separate pairs of jeans at $167 each from misssixty.com. I just received two pairs of the exact same jean. The only thing they got right was the sizing. One jean was a regular fit and the other was a slim fit. I ordered size 27 in the slim fit and a size 26 in the regular fit. They look exactly the same and they basically fit the same also. The size 26 is a little more snug but I can feel it loosening up since I have been wearing them for a couple of hours to see if they would stretch. And to top it all off, even though they were in error, I have to pay to have it shipped back to China! I do believe that would cost quite a bit of money that I will not pay, especially since they shipped the wrong item! I will never order from them again and I do not recommend them!
I ordered two separate pairs of jeans at $167 each from misssixty.com. I just received two pairs of the exact same jean. The only thing they got right was the sizing. One jean was a regular fit and the other was a slim fit. I ordered size 27 in the slim fit and a size 26 in the regular fit. They look exactly the same and they basically fit the same also. The size 26 is a little more snug but I can feel it loosening up since I have been wearing them for a couple of hours to see if they would stretch. And to top it all off, even though they were in error, I have to pay to have it shipped back to China! I do believe that would cost quite a bit of money that I will not pay, especially since they shipped the wrong item! I will never order from them again and I do not recommend them!
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Miss Sixty Online Store. Fall-Winter collection for women. Worldwide delivery.
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