Review Time
My experience of Miss Sixty's customer service in Italy is totally second to none. They went over and above on an import issue returning an item. Communications were very polite, prompt and helpful. They did everything they could to resolve matters with customs and DHL even though the error was mine.
I also love the design, quality and fit of their goods. I will continue to order online as I have confidence in their products but most of all the company's customer service practices. Their treatment told me a lot about how they value their customers.
My experience of Miss Sixty's customer service in Italy is totally second to none. They went over and above on an import issue returning an item. Communications were very polite, prompt and helpful. They did everything they could to resolve matters with customs and DHL even though the error was mine. I also love the design, quality and fit of their goods. I will continue to order online as I have confidence in their products but most of all the company's customer service practices. Their treatment told me a lot about how they value their customers.
I ordered a belt from Miss Sixty at the end of November 2025. It’s now February 2026 and I don’t have the belt. I have been in regular communication with their “customer service” since early December. They haven’t done a thing to resolve the issue and don’t even address me by the correct name in their emails. They use a third rate parcel service whom even they seem unable to contact. It is safe to say that I won’t ever be ordering from them again.
I will never order anything at Miss Sixty. First of all, I assumed that it is an Italian brand (my fault of course) and the goods are from Europe. It’s a Chinese brand a the goods are apparently being shipped from China to Europe. Ir took three weeks to get the product and the return policy is horrible. Will see how quickly I will get my money back. Will report on it later, I assume.
The political of return and refund is very bed. I have return my item and still waiting 3 weeks to get my money back. I want to exchange the size and first it was not possible they did not has my size on stock after I want my money back and they said we have your size now. To return the item outside Italy is very difficult because the address is with out street number and lot of courier didn’t accept it. Drama I still waiting for my money and hopefully get it before Christmas. Don’t buy it online!!
If only I had read these reviews before I purchased. Sizing guide is inaccurate so the coat I ordered was too big!! Also it took over 2 weeks to receive it. It now has to be returned to Hong Kong and will cost me £40!!! Will not shop here again!!!!
I placed an order on 5th September 2025 for £793.00. It took Miss Sixty 2 weeks to dispatch, then the order was being misplaced with Royal Mail, then I received an email saying delivered, there is no delivery, I cannot track the link, there is no signature and nobody from Miss Sixty is responding, right now I am £793 out of pocket and no goods! This is a shame I used to shop here 10 years ago and thought I would give it a try too much hard work and the service is not good enough, I think I'll have to go through credit card company!
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Miss Sixty Online Store. Fall-Winter collection for women. Worldwide delivery.
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