Review Time
We recently ordered two high/bar chairs (model: MILSON Bar Chairs – green) from Moderno, and we absolutely love them!
They fit perfectly into our newly renovated kitchen and truly complete the space. The chairs are exactly what we were looking for – massive and solid, yet elegant at the same time.
The whole process was smooth and easy, and everything with the order went perfectly. The only thing to keep in mind is that you need to wait a bit for delivery since they are coming all the way from Poland – but the wait is definitely worth it.
We just hope they’ll last for many years because we truly love them. Highly recommended! :)
I would like to give Pawel five stars for outstanding help and support. Pawel assisted me with an issue I had when changing the color of my ordered couch and handled everything professionally and efficiently.
The communication was clear, and the whole process was smooth and stress free. Excellent customer service ,highly recommended
We recently ordered two high/bar chairs (model: MILSON Bar Chairs – green) from Moderno, and we absolutely love them!They fit perfectly into our newly renovated kitchen and truly complete the space. The chairs are exactly what we were looking for – massive and solid, yet elegant at the same time.The whole process was smooth and easy, and everything with the order went perfectly. The only thing to keep in mind is that you need to wait a bit for delivery since they are coming all the way from Poland – but the wait is definitely worth it.We just hope they’ll last for many years because we truly love them. Highly recommended! :)
I would like to give Pawel five stars for outstanding help and support. Pawel assisted me with an issue I had when changing the color of my ordered couch and handled everything professionally and efficiently.The communication was clear, and the whole process was smooth and stress free. Excellent customer service ,highly recommended
I have bought a couch from them and after that I bought a Caro puf in the same color to match with the couch. The products came in different colors and after contacting them about it, they came with the answer that it's the same color but it looks different because of the light. I said that I want to return the Caro puf and apparently I have to pay for the return even if it's their mistake. Unfortunately I cannot upload a picture so everyone can see that the products are different colors.
My recent experience with moderno.dk has been deeply frustrating and unacceptable.According to their website, customer inquiries are answered within 24 hours. This has never been the case in my experience. Responses consistently took longer than 24 hours, often significantly longer.I placed an order on 29 November during the Black Friday promotion and paid the full amount immediately. The delivery time stated next to the specific mattress I ordered was 10 days. On 1 December, I received a notification that the order was being processed. However, on 10 December—almost two weeks later—I was informed by customer service that the product was discontinued and not available at all.At that point, I was offered two options:Choose another mattress, orReceive a refundBoth options were effectively useless. Black Friday deals were long gone, meaning a refund would leave me unable to find a comparable offer elsewhere. The alternative mattresses offered at a similar price point (around 3,000 DKK) were significantly worse in terms of height, number of comfort zones, and materials. A closer alternative (still inferior to my original choice) was priced at nearly 4,000 DKK.When I pointed out that I was being forced into a worse deal solely due to their delay and inventory failure, I was offered a 5% discount. This hardly compensates for paying more for a worse product. To make matters worse, I was told that the new delivery time would now be 20 days, despite the website still stating 10 days.I have now spent over a week going back and forth via email, waiting more than 24 hours for each response, with no meaningful solution. Their customer service opening hours are also extremely limited—only 3 days a week for 2 hours—which explains a lot.I regret not reading the Trustpilot reviews before ordering. After reading them now, this experience unfortunately aligns perfectly with what others describe.I strongly recommend reading reviews carefully before doing business with moderno.dk.UPDATE: I have to say even though the answers take a long time, the customer service itself is quite ok, I manage to get a price match, since I found the same product for a bit cheaper price from a different shop. Still it is a shame we had to go trhough this whole process, it could have been easily avioded just by providing the information sooner. MIchał did a good job at finding solutions that he was able to provide me with. A bit frustrating proccess but we struck a deal that I can be a bit happy about (still getting inferior product for a higher price. UPDATE 2: On the 18th of December I have paid the difference between my original order ( done 28th of November) and the new mattress. I was informed it will take 20 days to deliever the new mattress even though it says 10 on the page. Well now it is 23rd of January and guess what, status on the order is from 19th of December that they are processing the order and thats it. Almost 2 months from my orignial order I am stil without the product and I ahd to pay 500DKK plus due to their mistake with stock. Never again. 2 stars just because when you finally reach customer service they are actually nice and try to help. Otherwise I would put 0 if I could.Further updates and chanes to my rating will be possibly made after this matter is resolved and I recieve the product.
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