Review Time
Hello, I am very dissatisfied with the purchase and, above all, with the contact with the customer service office, we purchased the bathroom furniture in July 2023, at the end of the month after returning from vacation, we assembled it and installed it in the newly renovated bathroom, after less than 2 months of use the wooden casing the sink began to swell, we contacted the customer service office via email on October 16, 2023, after a short email exchange, the contact ceased and so far there has been no response to our complaint. Unfortunately, the MODERNO customer service telephone office is open only once a week, if I remember correctly, but after repeated attempts to contact me, the answering machine answered each time with information about when the office was open. Complete embarrassment and lack of professional service, furniture of very poor quality, I definitely do not recommend it and even advise against purchasing it
Hy ….i have made an order in 30 November , and still now I didn’t receive it …my order was planed to get deliver in 07. February, I was accept the deliver , but not order ….in the morning I get a call from your customer service , to tell me that they can’t find my order …this is too crazy what is heapend here ..you newer can reach the customer service , I already sendet many emails but not answer from nobody …I want all my refund back to can make a new purchase from trusted company, newer from moderno …my order number Order reference HDPPOMODF……
Its not bad but it not great either. The design is a little rough compared to the picture, the materials are at best the same as ikea ( maybe a little worst then ikea) , prices are higher then ikea. If i would of been aware this order made in poland, as it was shipped from poland, i would of bought from ikea instead
Awful quality!!! The worst cupboard ever! It arrived after more than 3 weeks and the assembly part was simply awful, wrong numbers on diagram, quality is even worse. I strongly recommend you to stay away from that shop at all costs. Not worth the money!!!
I ordered quite a few items - all of them showed fast delivery except for the corner shelves. I was informed that everything will be shipped by the later time instead of the fast shipping because of the corner shelves. This was fine with me, however, when the items arrived, the corner shelves were missing. So I wait extra time to receive everything at the same time yet the item that created the delay is missing. I contacted Modern and after a few days I learned that the corner shelves were discontinued (they are still appearing on the website). Since I had placed the order prior to the item being discontinued I was hoping that my order would still be honored but that was not the case. The customer service representatives I talked to were all very nice but they didn't know that the corner shelves have been discontinued so it took a few days for them to get back to me and let me know what was going on. The quality of the furniture items is decent for the price.
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Moderno- hos os er du hjemme
