Review Time
i bought a bed with lamps all around and it broke down as it was delivered in an hour because there are 2 beds that needed to be connected by a yu. one is longer than the other, and I ate eat them connected. when I wanted to see The headboard of the bed connected or not, just put my hand down and it broke. not a year later, and the mattresses generally crumpled as a weekday lay 3 ton people. I wrote to their mail, and tried to call and never got help since I had 30 days to change. you have furniture as disposable and very poor quality and service.
Still waiting on my order to arrive. I was told that it would arrive last monday, so my husband stayed home all day… in the end of the day I got an Update that it was cancelled dut to a system-fault??? Since that I haven’t got any update. I tried to contact costumer service through e-mail three times and got no answer….. Still waiting……..
If you want to solve a puzzle and to own a decent low quality furniture I would STRONGLY suggest to buy from IKEA or JYSK or any other company rather than Moderno. At least everyone else have a better support service and a better delivery time.They advertise themselvs with "fast delivery" from 3 to 5 working days, yet my TV stand that I ordered arrived after 3 weeks and, of course, I got the wrong packages. Customer support simply isn`t there since you have only a 3 hours a week possibility to call their office and during weekdays you can email them and, it can take anywhere from 24-48 hours to respond to you, which of course means that just for 2-3 emails it can take a whole week or even more. I am on week 5 and I`m not even close on having what I have paid for. I hope this doesn`t happen to you and I hope my experience with Moderno will help you in making the right decision. Best of luck.
I submitted my order on May 20, 2024, and was told it would be delivered within 10 days. However, I still haven't received it. I have contacted customer service four times, but each time they respond with the same message: "Your order is waiting for delivery. I will contact the logistics department to speed up the delivery. We will send you an SMS with the exact delivery date and time 1-2 days before arrival. The delivery must be confirmed or declined by clicking on the link in the text message." It seems they are not making any effort to check on my order or provide real assistance. This company shows no respect for its customers and fails to keep its promises
I bought a bunk bed for the summer house,and waited over a month to receive it. So I paid some Polish guys to build it for me. They have a lot of experience doing this work. Ever since they started to building it, the wood has already started to split.The quality is very poor. Worse than I thought... I've thrown my money in the bin! I sent them an e-mail and photos complaining and after 3 days I received a reply saying "I’m sorry. I will pass it on the claims department". after a week I didn’t heard anything back. Where is the customer service? This would never happen if I bought it at Ikea or Jysk. And I'm talking about cheap places.It takes less than five minutes to shop at Moderno.dk After that it's only stress!
I ordered a commode from moderno.dk hoping it would get delivered within 10 work days. I have also included a note in the order noting that I will be out of the country for a few days during that window. Unfortunately, the note was ignored and I got a message saying it will be delivered when I'm not home. Since then, changing and arranging the delivery time was a hassle, it was difficult to get a response. After multiple emails customer support was able to assist me and resolve the issue, for which I am increasing the rating from 1 star to 3 stars. However, there's plenty of room of improvement - communication should be more consistent and faster. As for furniture & assembly instructions quality: it's standard laminate, you get what you pay for. The color (Sonoma Eg) looks different from pictures (in real life it's lighter), screws came mixed in two bags and not labeled, so it takes some time to figure out what is what. After that, instructions were detailed enough to follow.
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Moderno- hos os er du hjemme
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