Review Time
Quite fast customer service. And the bed is really good. Got the TED 3 person bed (using it as an adult) and it’s really good. The only reason I didn’t give a 5 star is the delivery time. Which was late but still within the period they said it would arrive.
The site had some negative reviews. I did some researh on Moderno before I placed my order. It didn't turn up anything which suggested it to be scam site. Along with the "e-trust" label I felt confident enough to place an order. They will with draw the money for the order, before it is sent out for delivery. Only thing which worried me a little bit.I got the SENSI II reclinig chair. The estimated delivery was spot on. quality of chari matched the images and specs on their site. In short, my placed order matched the expectations I could form from their webshop. The Moderno delivery crew even helped me carry the chair inside. Nice :D
**Avoid this company at all costs – unreliable, unprofessional, and dismissive of customers.**I ordered two mattresses (which turned out to be thin topper-style mattresses, not proper ones). Delivery was scheduled between 13:00–16:00. No tracking link was provided, meaning you are left completely in the dark about where your order actually is.At 15:50, I contacted customer service to explain that I had to leave at 16:00 sharp. Their response: *“they will be there soon.”* No apology, no accountability.The driver finally called me at 17:30 – a full 1.5 hours after the confirmed delivery window – and told me he would arrive in another 35 minutes. By this point, I had already wasted half a day off work and over 5.5 hours at my summerhouse waiting.When the order finally arrived, one of the mattresses was visibly damaged and looked used. I immediately contacted customer service, explained the situation, and requested a refund. Their “solution”? That I personally schedule a return, block out another 3-hour delivery slot, drive another hour, and hand over the defective product before receiving any compensation. Meanwhile, I am left with no mattress at all.This is unacceptable. A serious company would take responsibility, not punish the customer for their mistakes. The lack of professionalism, accountability, and basic service is shocking.Save yourself the frustration. Spend your money elsewhere – this company cannot be trusted.
Other negative reviews made me nervous about buying from Moderno, but I decided it was worth the risk and it paid off. I saved over 5,000kr buying 2 couches from them vs buying the exact same model from Zonexlnt.Arrived within a few weeks, assembled by a team of Polish and Ukranian guys who spoke great English, all good.
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Moderno- hos os er du hjemme
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