Review Time
I am very dissatisfied with the handling of the order I placed.On April 13, 2025, I ordered the Doxa Sub 200 White Pearl watch from Montredo GmbH. It was a good deal, as it was about 100 euros cheaper than at other retailers.By April 29, 2025, I still had not received the watch. I sent an email asking when I could expect it. I was told that the delivery time would be four weeks and was asked whether I wanted to proceed with the order. I decided to continue due to the good price of the watch.On May 20, 2025, I still had not received the watch, so I contacted Montredo GmbH again. I was told the watch would be ordered from the supplier and delivered shortly. From that point on, I contacted Montredo several more times. Each time I was told that the watch would be delivered soon.By July 2, 2025, I still had not received the watch. I cancelled the order and requested a refund. Fortunately, I received my money back quickly along with an apology—but nothing more.I am very dissatisfied with how this order was handled. I had to initiate contact with Montredo GmbH each time they failed to meet the promised delivery dates. Being told repeatedly that the watch would be delivered any moment, when that clearly wasn't the case, was extremely frustrating. I had looked forward to wearing this white watch during the summer (as it is a summer watch), but that didn’t happen.In the end, I bought the watch from another retailer (at a 100-euro higher price). They also had to order it from the supplier. I received the watch within a week and a half.
Worst experience ever. You spend 5000€ on a watch and you get two mails who look like 30 years ago mails, as the site. After 4 weeks of waiting (the delay annonced was 2-4weeks) without any communication i sent a mail and they just answer that omega take more time to produce the watch (it’s a limited edition to celebrate the 75th year of seamaster) while it’s in stock on the omega website. The order isn’t appearing on my account anymore. To apologize they propose me 75€ (1,5% of the order) and a « free gift « (like a gift could be not free) but they aren’t able to say what is it, because it’s probably super lame like their 75€. So as a result i’m opening a paypal dispute (they tried to tell me to not do it, pretending it would make the refund longer, while nothing avoid them to refund). They aren’t answering since then, i just received an old fashion style mail telling my order is canceled, but no refund on my paypal account). It’s a nightmare of an exeperience, you pay 5000€ and you wait forever, and when they answer they blame everyone but them (Omega, the spanish dealer they are using). Plus they use a bad tone answering, saying their free gift isn’t a bag of candies because i was making fun of their free gift saying i don’t need a bag of Haribo. It isn’t a bag of candies but they seem ashamed to say xhat it is. They should be ashamed about everything, from their old website full of bugs or the lack of communication, except when they blame everyone companies they are working with, while they are not responsable of an order who disapear from the account for example). Shop somewhere else, it will be faster and it would be more trustable
Great service and very reliable company. I bought an ORIS big crown watch online at a very competitive price. It took a little longer than the advertised delivery time. But the communication by Christhard was very clear, adequate, helpful and friendly. I finally received the watch after a little extra waiting time. The product is genuine and with the original box and paperwork. To me Montredo has proven to be reliable and trustworthy. I’ll definitely buy from them again.
Great service and very reliable company. I bought an ORIS big crown watch online at a very competitive price. It took a little longer than the advertised delivery time. But the communication by Christhard was very clear, adequate, helpful and friendly. I finally received the watch after a little extra waiting time. The product is genuine and with the original box and paperwork. To me Montredo has proven to be reliable and trustworthy. I’ll definitely buy from them again.
June 4th, I placed an order of which the delivery date was, AND STILL IS, 8 days.Many mails and excuses later ranging from "availability on our website isn't always accurate"or "it's a popular model" to "delivery is expected soon" and "it will arrive any day now", I cancelled the order.5 months I went along, then finally cancelled the order. They held my money for 15 days, just past the legal date. Then I got the mail that the refunding process was set in motion.I'm absolutely disgusted but honestly I was also warned by the Dutch online watch community where this website has a lousy reputation. If I wasn't so thick headed, I would have saved myself a lot of trouble.
June 4th, I placed an order of which the delivery date was, AND STILL IS, 8 days.Many mails and excuses later ranging from "availability on our website isn't always accurate"or "it's a popular model" to "delivery is expected soon" and "it will arrive any day now", I cancelled the order.5 months I went along, then finally cancelled the order. They held my money for 15 days, just past the legal date. Then I got the mail that the refunding process was set in motion.I'm absolutely disgusted but honestly I was also warned by the Dutch online watch community where this website has a lousy reputation. If I wasn't so thick headed, I would have saved myself a lot of trouble.
I was looking for a special breitling rubber strap. The strap was officially discontinued but montredo had one in stock. Everything dor buying to delivery whent smooth and swiftly. The communication was personal en friendly. I highly recommend their services.
I was looking for a special breitling rubber strap. The strap was officially discontinued but montredo had one in stock. Everything dor buying to delivery whent smooth and swiftly. The communication was personal en friendly. I highly recommend their services.
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