Review Time
Unfortunately did not read these comments prior ordering from this company.Order did not arrive, ask me to fill in forms multiple times and then asking me if I want replacement or refun. When I respond with refund they tell me they cannot do it and I have to fill in a form ? AVOID
This company has twice sent packages to my address addressed to a person who does not live here. After considerable conversation with them on their facebook page (email never got a reply) they say they cannot do anything about this identity theft. I gave them the order number, my address and teh name of the person on the package. I do not have an account with them.Both packages have been returned via Parcelforce.I am very concerned about this and am posting so that if anyone else is experiencing this they can see they are not the only person.I am now going to the police.
Took my money and no order made. Had to then make an appeal to them and finally got my order after sending evidence by then part of it was missing. Customer service were awful and kept swapping from person to person asking for the same information.
I’ve used MP a few times as get sucked in by the deals. I’ve seen on a couple of products that the nutritional info differs on there site. Such as saying whey isolate has fewer carbs, but then look at the nutritional info and has more than normal protein! Prob is customer service can never answer questions and says will email an answer but never do. I asked why diet protein has more cals than normal protein but again no answer. So can’t trust them and what’s actually being put in the products.
i ordered zinc & magnesium from my protein on may 31st order no 489532925 i paid £3.99 delivery charge 12 days have passed no product has been delivered to the address , i cant get in touch with evri , can someone explain the delay its costing me more and more everytime i have to try and get in contact
Absolutely disgusting Customer Service. They keep passing me from one person to another. In my personal opinion those persons do not actually exists, I believe they use false names. They don't read previous messages. They keep avoiding direct answers. Avoid MyProtein at all cost people. They are a bunch of unprofessional rude people. I will be leaving a negative feedback on all social platforms. My experience with MyProtein is that of a great disappointment and disgust.
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