my-protein.com

1.2
1.2 Based on 201 reviews

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1.2

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5

201 Reviews

5 Star
3%
4 Star
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3 Star
0%
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5%
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Scam fake offers

Scam fake offers Use offers to rank in SEO but the offers are as fake as Jordans tits As an example 1p whey code "goes live" at 10am no notification no code got the code texted from someone else who actually got it 10:00 code invalid not a real code and then at 10:01 the code is expired 🤔🤔

1
Date of experience: May 18, 2023
AR20
No delivery after 2 months

I ordered whey protein on the 1st of April, as of the 11th of May, and after 10 emails I didn't receive anything. They have a Serbian version of their webpage, but their call center is in Great Britain, so how exactly I'm I supposed to call them? Also, their customer service is god awful, and live chat never works. Also, their prices are insanely high. 0/10 Don't do business with them.

1
Date of experience: May 11, 2023
Jess C.
Charged for 2x the items i ordered.

I ordered 4 items for about $160, and they charged me for 2x of each item instead of 1 totaling just over $300. Emailed to try cancel the items i didn't order. Just told to return them once they arrive with no compensation for charging me or paying for the return. won't buy here again.

1
Date of experience: Apr 27, 2023
Karyn Cook
Diabolical Customer Service - Be Aware

I made a number of attempts to place an order online in order to replenish my stock(s) However, the relevant discount could not be applied (40%) via my line of work….A huge saving to be had!!In light of this, I made contact with MyProtein, explained the situation and advised MyProtein of the fault.I was advised that I need to make contact with the relevant body to make them aware of the discount code error.NO MyProtein I am the Customer and there is an issue with YOUR SYSTEMS…..do you want my businesses or not?! I refused and stated that I would not do that and that MyProtein was required to look into the matter. I was advised that the matter had been logged with customer services who would get back to me in 24hours once they had looked into the matter.MyProtein did not get back to me after 72 hours so I made further contact in order to follow up the matter. I was advised that I needed to wait seven days for the relevant update. MyProtein believe that they are the one and only Sports Nutrition organisation in the UK and appear adopt an ayre of arrogance to that affect. Well guess what MyProtein, ‘YOUR NOT’!!! I will take my business elsewhere. I raised the matter with MyProtein after a week as MyProtein had still failed to get back to me. I was told to ‘rest assured’ that the matter would be resolved immediately.I requested that a Supervisor make contact with me as soon as possible with regards to the circumstances and the poor customer service experienced. I am still waiting for that same contact over to two weeks later!!! I am disgusted at the situation, the arrogance, down and outright lies provided by numerous members of staff and not to mention to diabolical customer service. MyProtein have lost my custom. Be mindful!!

1
Date of experience: Apr 19, 2023
Lucas
Terrible Company

Terrible Company. Complained to CEO, no response. Tried to complain by phone, no answer. Tried to complain by email, also no response. Paid for an order, nothing has turned up 3 months later. They have stolen my money!

1
Date of experience: Mar 29, 2023
JM49
MESS of a CS team.

A beyond awful CS team that doesn't read previous messages. Ask you to send the same information repeatedly. 1 star review on Trustpilot is atrocious. I cancelled my order after days of back and forth and will go to Gymshark or another gym clothing provider. I didn't realise CS teams like this still existed! You're meant to help people, not hinder them. Oh and they still use Evri lol

1
Date of experience: Mar 24, 2023
Awful company, terrible customer service

More than once I have been charged and sent items for a subscription service that I cancelled months ago. Due to errors in their system they do not process the cancellation and their terrible customer service team refuse to do anything about it. Just get your protein from somewhere else, you're paying for an overpriced name brand who don't care about their customers.

1
Date of experience: Mar 18, 2023
Marianne K.
Insist on using a completely useless courier service

Products are great and very good value for money but they insist on using Evri (used to be Hermes) to deliver and literally every time I order something they mess me around. Hence the one star review.

1
Date of experience: Mar 16, 2023
Rafe B.
Not honouring sale prices

I ordered items during a sale, got a really good deal, only to then get an email claiming they've recieved the items back at the warehouse and are processing a refund, I went to the support centre to say I never recieved anything and never requested any refund as I want the products, the message was totally ignored and an automated reply sent back saying the refund is being processed. After messaging again, I was told the refund is being processed and if I want the products, just to order them again. Conveniently for them they're now back to full price. It's clear they wern't willing to honour the prices they sold the items at. Appalling.

1
Date of experience: Mar 15, 2023
Melville
not nice

I emailed them about how unappetising their protein breakfast wraps are and did not even get an acknowledgement. I bought 3 for £10 from iceland and they were thrown in the bin as not only did the insides look horrible they did not taste very nice

1
Date of experience: Feb 20, 2023

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