Review Time
Last three orders I made with them have not been delivered. I've since gone to another supplier of Protein and it arrived within two days. I will not go back to MyProtein.
They are terrible. I tried to exchange the bra from S to M, and the leggings rolled down and didn’t stay on. I have been told it’s my waist problem, and my size. Exchange has not been offered for over a week now, day by day. I am sending clothes to them anyway. I can’t wear them. They can keep my money, and they’ll wear poor, cheap clothes. Keep away and use known brands of leggings that don’t slide down from your bum, no matter what size you are. Just for the record, my leggings always were size 10 UK, and I never needed a big bra.
Shocking service.Contacted the messaging app for return info on an item which arrived incorrect, they replied giving me a discount code for delivery which didn’t work as obviously I didn’t want to pay for their error. They then sent me a paper returns label which also didn’t work.There way of then dealing with this was to tell me they can’t do anything and I’ll have to send it to the post office (when I selected in post to begin with) and pay the delivery fee.No customer care in the slightest, lack of sympathy with replies and overall no clear understanding on customers problems or what’s been said
After receiving a very attentive direct contact from the Customer Manager, Sam, on the website, who assured me that the issue would be resolved — with the order cancelled and the refund issued within 5 days — once again, five days passed and nothing happened.They cancelled my original order, sent me another automatic reply on the website, and no refund was made. I should note that I sent the proof of payment and my card number again, and I also explained that the payment had been made on the 9th, not on the 12th, which is the date they assigned to the order. And once again, nothing happened.This is not a matter of the amount involved, but rather a matter of professionalism and honesty.
I've used this product for 5 years with great results. That's the Good. I've never paid the same price for an order because of so much price manipulation and I'm tired of it. That's the bad. The shipping has gone way downhill and you fear you'll never get your order every time you place one. That's the ugly. I'm now finally cutting ties and ordering a product that keeps the price consistent, gets good product reviews and ships and shows up within a week with real tracking. Good-bye My Protein, your app, and your texts! I'll miss your products but nothing else.
I think the last 3-4 deliveries have been significantly delayed because they use evri. Always says delivery is attempted even though I know for a fact it never was 🤡 😂 you’d have to be stupid to run your company through the dirt by using Evri just to save pennies. I bet 2026 is one of the worst years to date watch this space, it’s clear you’re about to lose a LOT of customers.
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