Review Time
Ordered items at the start of January, delivery was quick but I was sent somebody else’s order so I was given instructions on how to send items back. I emailed again on 16/1/23 asking where my items were as they were sending replacements out to me, was told my parcel hadn’t showed up at the depo. Checked my tracking and they’ve had it since the 11th.
I have still not received an order that was placed last week and supposedly a “next day delivery.” They had apparently switched delivery companies from EVRI to Royal Mail, without bothering to inform their customers or participating parcel shops, in this case my localCoop. So I received a notification that this order was “successfully delivered” at this parcel shop by Royal Mail, however staff there were very rude and abusive and told me they do not, and never will deal with, Royal Mail deliveries. I explained this to MyProtein using their contact form, further reiterating that I have NOT received this item, despite RM’s claim that it was “successfully delivered” because staff at this store refuse to cooperate or even listen to my explanation. Unfortunately, MyProtein has turned into a purely money grabbing company and only use chatbots, so I keep getting the same message over and over again to my original query because no human is bothering to read customer complaints and queries. This is NOT the first time MP has messed up my order and they have never fairly compensated me for their shambolic order processing and non existent customer service. They are just happy to take your money and disappear- a scammy company that should be avoided at all costs!
My protein were always great but have they just taken on more than they can cope with - my order has disappeared - stuck in transit - with no help from my protein - terrible service which is such a shame from previous experiences with them. Will not want to use them again after this - with so much more choice now on the market they need to up their gameOrder no - 458257186 if you could take the time to follow up
Customer Service = Absolutely disgraceful.I complained via the in-house messaging service : nothingI asked for contact details to their Head of Customer Services : nothingI complained via Twitter : they asked me to DM them the details - I thought this was so that they could help, but it was more an attempt to shift the complaint to private and obscure their inadequacies. …and check this (!)… it’s laughable: Via the Twitter route, I have been DM’ing them asking for an update for over a week now, and rather than providing a substantial response… they have THREE times said that they cannot help me unless I pass security because of the time elapsed - even though it’s their dreadfully slow service that has created the lag 😂😂😂It’s so bad you almost have to laugh.Their team really are full to the brim of empty apologies and pointlessly futile promises of “help and support”, but the reality is far from. I have also asked them FOUR times for contact details to their elusive COO or elusive Head of CS and guess what… all four requests completed ignored!Be VERY VERY wary when using this bunch. If you enjoy dire customer service and enjoy being fobbed off by a generic CS team - then please use them. If not - I would stay clear 👍
Absolutely abysmal company.Failed to deliver goods. No PayPal buyer protection. Passed from one agent to another, asking for details (delaying tactics). Went on for weeks. Offered a refund agreed to. They never sent the refund. Kept screen shots of all communications, including their admittance, that my order was LOST in transit and of causing me stress. They tried blaming the courier service. One tried on their social media also trying to get them see sende and be reasonable reminding them of thier legal obligations and warning of civil courts action. They ignored it, so one gave them a cut-off date and will have no choice than to take civil legal action, taking them to court and notifying trading standards.
A once good business that has completely gone down the toilet!I have used them for years and they used to be the best. I can understand they have had to put prices up given the worldwide supply issues with whey but all this inflated prices but 40% discount BS has gotten insultingly stupid.I had a monthly subscription for some whey. This month I received nothing. When I contacted them they said it was unavailable but they never contacted me to let me know and they took my money for it!! That's theft.
I wish there are an option for zero star. Previously bought from local reseller, and love it. Next thing i do, order from the website due to massive discounts. BIG MISTAKE. 1. Stuck in custom. Apparently they didnt declare the items correctly hence i need to pay extra tax on it.2. Send question to them, took ages to response and the response is all copy and paste from standard list.3. Ask them for invoice as i need to show it to the officer at the custom (why are they not even sending invoice in the first place?) and they responded that they need 72 hours to generate the invoice and email to me.4. Every message i send to them on average will be respnded after up to 12 hours. Basically as long as it doesnt exceed their “within 24 hr“ reply they think they are doing a good job.5. It does look like they are outsourcing their customer service to the cheapest provider they can find.
I used to use My Protein all the time but their prices are just ridiculous. They inflate the price then give u a discount, there’s no way I’m gonna buy at £52 for 500g of EAA, or £35 with the discount…..it was £35 standard about a month ago so why did it go up to £52…..oh yeah so u can give us a discount and make it look as tho it’s a bargain, well it’s not, nothing is on your site, get better stuff at a cheaper rate on bloody Amazon and that’s saying something 🤣🤣🤣
My order hasn't arrived, I was asked to complete a form (twice) detailing so & nothing has happened 5 weeks on. No delivery, £50 taken from my account and terrible customer service. I have been a customer for 5 years and this is the first issue I have had. But based on the appalling service and these reviews I am looking for alternative suppliers.
I love my protein products but I can’t stand their delivery. It says about 7 days delivery, but EVERY time I order, it’s over a month for the delivery and all the customer support can say is it’s on its way. Super bad service from such a big company.If you can find an alternative, it’s not worth waiting a month for your delivery
Claim your business profile now and gain access to all features and respond to customer reviews.
modifyhealth.com
joinlayla.com
centerforvein.com
lcell.life
ziaja.com
remescar.com
cosmetify.com
eayonhair.com
www.adultingcandleco.com
perbellecosmetics.com
