Review Time
The worst exprience ever!!! Because of them fault į didnt received order number and now į cant return it!!! Nobody is trying to solve my problem... Not recomend at all !!!!!!Ir you want to help, Please leave Me your contact because I can not find yours message on trustpilot
Unfortunately after being a long serving customer I’m having to step away from Myprotein. The last 2 large orders I’ve had were massively delayed despite everything ordered was in stock and due to the amount spent it was supposed to be next day delivery. I was getting half an order after a week of waiting then the rest would follow over a week later. I have today received an email stating that one order is cancelled due to it being out of stock, this was a tub of Almond butter ordered over 2 months ago! I’m not sure if they are having trouble at present as so much is out of stock and their online help has become so awful it’s not worth asking anything. Such a shame as everything has been great, from the price, the items themselves and delivery. Sadly they appear to have gone down hill the last few months. Now looking for alternatives unfortunately
I avoid buying from this company only because they inexplicably choose to use Royal Mail, the worst delivery company by far. I missed a delivery today and my only option is to wait 4 days for them to deliver it again. It wasn't a very valuable product so they could have just left it by the front door like any other company, but they refuse to. I'm going to cancel the order and buy it on Amazon instead so I get it three days faster.
I made an order, have chased it up multiple times with absolutely pathetic customer service, over 8 weeks later, nothing has arrived and they are refusing to refund my money.This company used to be amazing. Not anymore - easily the worst customer service I have experienced.
AVOID AT ALL COST! They took payment from my card but on my order page they claimed there was an issue with my card. I tried both cards and all got the same message saying my order did t process there is a payment issue. I got in touch with customer service who totally refused to help stating it was a card issue which the bank confirmed it wasn’t. They said someone would be in touch, I chased and chased but no one got in touch. I checked my bank today to find they taken payment and lie it didn’t go through. I’ll be going to trading standards. DO NOT SHOP HERE!
My account was hacked and the person ordered numerous products on my account to send to different location. I tried contacting customer service to stop order and money going out of my again. The money is still pending but tried stopping order with my protein. Absolutely disgusting customer service. No help. No one knows what they're doing and now this hacker will receive his product as it says now dispatched. What a joke!
I finally received my 'item' today, after 2 weeks wait. Firstly, the item was posted to the wrong address. Eventually redirected.Finally arrived today, box torn open, two items missing and the one item that arrived was wrong and damaged!I immediately contacted customer service and requested a refund. They said new items would be issued. I explained the items were posted to the wrong address, could they update the address to avoid the same issue occurring. I was informed the items would be issued to the same address as the original order. I've requested a refund again and if not provided I plan to raise a dispute for the payment through my bank.I've never came across customer service as bad as this in my life!
My first time ordering form my protein thought I'd give them a go, was sent an email saying you are getting next day delivery via parcel force then the snow came down I had to get InTouch via web chat with them told them not been delivered so they said it will be the day or the day after that I'm waiting for 2 items I got a message from royal mail which said they had to return to sender the day after that my protein didn't even let me know still saying the same on my account very poor customer service on there part so I had to do another web chat got a response straight away they offered to send replacement items I asked could you send it next day for a good will gesture the response I got was no so they offered me a refund 3 - 5 working days which is a joke at this point hope I haven't been scammed.
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