mydreamflight.co.uk

4.4
4.4 Based on 381 reviews

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Average Rating

4.4

/
5

381 Reviews

5 Star
79%
4 Star
7%
3 Star
1%
2 Star
1%
1 Star
13%

Filtered Reviews

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Review Time

Cwichelm
Comfy tickets/Mydreamflights

I initially found this website whilst looking for a flight to Jamaica when the search engine asks you if you want to compare the prices. Mydream flight popped up. That is their web name. I paid the initial £100 deposit to Comfy Tickets which is their trading name. Problems started when I went to pay money towards my flight. I was then shouted at so i was rude back to the lady. She then cancelled the ticket (which i wouldn't of been travelling till Nov 2023). To date i have NOT received my initial £100 deposit. My personal experience with this said company is that they take your deposit. Provide fake intinery. Not even registered with Civil Aviation Authority. Not ATOL or ABTA protected. I have had the phone hung up on me on numerous occassions. Even had one of their staff telljng me that I will not get back a penny until i take my review down. Firstly they are in Breach of Contract. Mydreamflight now have the cheek and thr audacity to complain to TRUSTPILOT and that i must get in touch eith Mydreamflight so they can better understand my experience. Your a fraudulent scammjng company that takes consumers money and no flights or anything msterialise. All the reviews about you and Comfy tickets are scammers at their finest. I have sent Comfy ticket a letter of Cout Action. To date no reply. I wiil NOT be replying to My dreamflights Comfy tickets as they have my email address and phone number. TrustPilot can tell them from me i will not be contacting them no time soon. See you in court.

1
Date of experience: Feb 03, 2023
Marissa Price
Flight booking

Hi, I was very pleased with Anum. She was so patient. She tried everything to look for the cheapest flight. At the end, she got us the reasonable amount Thank you for the help

5
Date of experience: Feb 03, 2023
Jolie Taylor
I am very happy with the way Anum help…

I am very happy with the way Anum help me look for a cheap ticket, she was very patient with me. Honestly I am very happy with my dream flight. Thank you Anum.

5
Date of experience: Feb 01, 2023
AVOID

If I could give 0 stars I would. I don’t believe the 5 star reviews they have got from other people are genuine. I booked flights at the end of December with this company to fly to Jamaica from London and paid £160 deposit. The total cost of the return flights was £537. They were very quick to take the deposit. My payment due date was 1st February. I called in the 23rd January trying to pay the remaining balance to be told I cannot pay the balance yet. Tried calling again on the 29th Jan and could not get through to anyone. Called again on the 30th January at 9am and was told that someone would call me back in 1 hour. 8 hours later I received a phone call and they inform me my ticket price had increased and I now needed to pay £1600!! Safe to say I didn’t pay this and I requested a refund of my deposit. Im not even sure I would have received my tickets even if I did pay it. I posted this review the same day I cancelled and was refused my refund unless I removed it! I removed it and I have now received my refund and it is safe to say I will not be using this company again. I WOULD AVOID AT ALL COSTS

1
Date of experience: Jan 30, 2023
helpful

very helpful although they couldnt not reduce the pricefrom Mr Rahul Kumar, Harri and d Ally

5
Date of experience: Jan 25, 2023
Carina A.
An excellent customer service

Very helpful and very polite. I'm very happy with the service Anum provided me.Will highly recommend Anum.

5
Date of experience: Jan 23, 2023
Hinaru84
Anum was polite and professional in dealing with my request.

The person dealing with my enquiry and request namely Anum was very helpful in ensuring I’ve got a good deal for my trip. This was clearly explained to me as well as follow up confirmation. She treats her customer with care and respect whilst ensuring the e-ticket was clearly explained. Much appreciated and thanks to Anum

5
Date of experience: Jan 23, 2023
Lanna Adams
Job well done!

The agent/consultant ensured I was happy with information and was patient as it can be confusing, but explained to me. I felt that they understood what I wanted. Gave me options which helped. PS.

5
Date of experience: Jan 20, 2023
Duke
Customer service very poor! DO NOT BOOK!

Customer service very poor. They looked up for a flight last minute for me and forced me to make a deposit payment so that my ticket would be booked. I spoke to Rahul who was no where to be found in the ‘business’ I called for a week straight as no money was taken out of my account for my flight and to be told at the last hour my flight had been cancelled and I could no longer be issued with a ticket as it was not logged. I had to book a last minute flight in order to go abroad. Complete time waste and when asked to issue a refund they only have £22.45!!! PLEASE DO NOT BOOK WITH THEM!I was further called back from mydreamflight who threatened me to take this review down so that it does not affect ‘THEIR BUSINESS’ because they are being fined for the review being put up. I refused and the agent further demanded this to be taken down. I have a recording for further proof of the conversation!!! AGAIN DO NOT BOOK WITH THIS COMPANY SAVE YOUR £££

1
Date of experience: Jan 17, 2023
William
For me Anum is an excellent member of…

For me Anum is an excellent member of staff which she has made all queries and manage it sofly.Will highly recommend Anum.

5
Date of experience: Jan 16, 2023

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