Review Time
The customer service leaves a lot to be desired. In todays climate of delayed manufacturing and deliveries it is expected that things are going to take longer to get. Unfortunately, delays require more follow ups and updates of delivery times, more communication between businesses and customers. Myknobs.com have horrible customer service. They don’t return calls, don’t follow up with updates as promised, the representatives just want to get you off the phone so they can forget about your issue and get to the next. They are very unhelpful. Been waiting for handles for 5 months and receive no updates, have to refresh history of my order every time I cal, and the update on status ALWAYS requires them to call me back WHICH THEY NEVER DO.
I placed an order and less than 5hrs later I called to cancel. The agent assured me it was canceled but then they processed the order regardless. Customer service was beyond rude and unhelpful wasn’t able to answer a single question. Don’t ever use them.
company will not issue the refund for my return. They gave me a RA number and confirmed that my return was received on June 7th. 5 emails and 2 phone calls later no refund or credit. Shop at LOWES where you can return what you purchase.
Mainly, I want to warn that My Knobs is just a drop shipper; if you want to return something you have to return to the manufacturer and pay both a restocking fee and your own return shipping costs. In my case, the manufacturer won't accept USPS packages, so I was forced to return heavy merchandise via the more costly route of UPS or FedEx. Total waste on time and loss of money.
Horrific experience ordering from myknobs.com! We ordered 3 dummy doorknobs from Emtek through this website in March of 2022. They first sent damaged knobs (covered in scratches), which we sent back. We were told that when the damaged knobs were in the mail they would send out the replacements. They didn't and we were in the middle of a move so I let it slip for a while. After a month with no contact from them, I called their customer service and the woman I spoke with tried to cancel our original order a place a new order. The price of the knobs had changed, so after spending 15 minutes on the phone with her going through the steps to cancel and place a new order, they tried to charge me $35 more than the original order. When I called this out, she kept me on the phone for another 10 minutes while she talked to her supervisor and eventually told me they could just resend the knobs from the original order. 2 weeks later, we got the replacement knobs. They were send with the wrong rosette style. I wrote an upset email and was told that the correct rosettes would be expedited. We did receive them, but they only sent 2 (not the 3 we had ordered). As of this morning I reached out to their customer service again to try to get the final rosette... it is now JUNE. DO NOT ORDER FROM THIS COMPANY!
I needed to replace two door passage door knob sets. The original were Emtek Brand. I looked online and found Myknob.com carried them. I called and inquired about ordering the two sets. I had decided to switch from a knob to lever handle. The salesperson asked what side the doors hinged on, as this determined the type handle (right or left). I told her the correct side. She determined what I needed and the order was made. When they arrived they were for the wrong side. I called and they said no problem. They initiated a new order for the correct knobs. I inquired about returning the incorrect sets and was told I had to send them back to the manufacturer at my expense. I did ($28) to send. When I didn’t hear from anyone after a couple of weeks I called MyKnobs. They said that they had just received the info from Emtek and I would be receiving credit within 7 days. What they neglected to tell me was it was minus a 25% restocking fee.Based on this experience plus the way the staff responded to my calls I will not be buying from MyKnobs in the future. Life is to short to have to deal with this type of company
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