Review Time
MyKnobs is a unique company that customizes a wide variety of door knob products. They configure each custom order and then package the order with exceptional care. Then the product is shipped and they keep the customers appraised of the status throughout the whole process. Finally MyKnobs follows up with each order to ensure customer satisfaction. No kidding the absolute most efficient and customer oriented company I’ve had the pleasure to work with. Top that with the discounted price and MyKnobs gets the absolute highest rating.
I love my covers, just waiting on one that was back ordered... I did unfortunately crack one while tightening up the screw. It isn't horrible? And I may buy a replacement because there's some other outlet covers I want to replace as well.. im very happy with my purchase overall..
i received the wrong product by overnight shipping the middle of last week. i immediately called it in, sent them pictures, told them it was urgent, i had a project that was stuck. The customer service rep accepted the mistake and told me they'd get back the next morning. Nada. No call back, no email. It seems they are just a front - they use third-party suppliers who drop ship. I'm now stuck in some kind of third-party loop.
Shopping at MyKnobs.com was a good experience. I appreciated finding a style that closely matched the ones on my cabinet. It was easy to order and the products came quickly. The only problem (which I didn't know until I removed the old knobs) is that the ones I bought are different than the original ones. The original ones had a part that inserted into the cabinet and which the screws screwed into. Both old and new screws were too short to reach the bought ones, so I had to purchase longer ones at the hardware store. They're working okay now.
Product not in stock.I orderd 16 knobs from this company as this was the only outlet that carried the knobs my client had chosen. After understanding the 3-5 days for handling, and paying extra for the 2 day shipping, 8 days later, no knobs. I made a call into the company, and the service rep said that they were back ordered. She DID offer to cancel the order for me, or we could wait. Why was there no information about being back ordered on the web site? Had I have known, I would have taken a different route. Now I have a MAD client, am stuck ordering different knobs from Amazon, and I still can not get paid from this kitchen remodel. MyKnobs.com service rep did cancel my order without any problem, but it still frustrates me. Call to check on the availibility of the product PRIOR to ordering...
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