Review Time
Assalam waleikoum. I have been donating to mytennights for a few years. For Ramadan 1446, I began to question whether it was a legitimate organization and whether my modest gifts were being put to good use as stated in the organization formal statements. I did a bit of research and read different reviews. Based on the information I gathered, I am reading to contribute again this year. However, I hope the organization will be more forthcoming with transparency as they promised to do. Some of us have been victims of misbehaving groups so it makes charitable giving less appealing these days.
I used them to set up weekly Friday donations and chose to stop the service a month ago. However, I suddenly received an email today saying that another weekly payment (of an absurd amount) have been scheduled to my account. This is definitely an unauthorised transaction as I've never touched the account or website again since I stopped the previous payment plan. To add on that, the "Cancel Schedule" button now doesn't work as eventhough I've clicked it to cancel the unauthorised payment, it doesn't do anything.
I have used the platform to make payments to charities and automate my donations. They are NOT a charity, and they do not claim to be a charity. They partner with charities to whom the money is given. I have used the service for a few years and will continue to do so. There is nothing on their website that suggests that they are a charity. It is a tech platform that makes giving money easier to charities. The donations go to the charities. It is possible to make additional payment to support the platform, which individuals should be doing to ensure that the platform can continue to provide support. I really struggle to understand how individuals expect the individuals involved to provide the services (negotiate with charities, reach out to people, respond to customers, etc. if they are not receiving funds to pay for these activities. Even maintaining the fintech licence and code requires funds. Also, it requires hiring individuals and paying salaries. I feel it would helpful for the Company to include a section, which explains their service and how they operate. The information is not easily available and requires some digging around. It would also be helpful to clarify their other fintech products, etc. the Company needs to provide better information about themselves and their platform. However, for the service they provide. They are extremely good.
I have been a regular user of my ten nights for several years, but during last Ramadan contribution I was promised to be awarded Amazon vouchers for introducing 2 friends, which I did. I received the confirmation email from ten nights but never received the voucher or response despite writing several emails.I have lost the trust in this "Charity organisation." Why make a promise, especially in Ramadan!!! May Allah guide them to tread on the right path.Like @Joynal Hussain I will donate next Ramadan directly to charities by DD or standing order. SINCE WRITING THE ABOVE REVIEW, I HAVE NOW RECEIVED THE PROMISED VOUCHERS. IT WAS LACK OF COMMUNICATION WHICH LED ME TO WRITE NEGATIVE FEEDBACK.
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