Review Time
I got hard to find spares in a reasonable time even during the Christmas period. Best of all the parts were correct thanks mainly to their good website photos and my diligence.I get the feeling they tried hard to please and that's all I ask in the heady world of toilets.
I have ordered a part for my toilet on the 9th of November. Usually parts from the UK takes max 4 days to arrive to Berlin so I didn’t consider this a big issue.I started contacting the support team around a week later when nothing arrived, since then I’ve been in contact with them and Richard from there support on a weekly basis is promising me that if I wait 7-10 more days it will arrive. I asked every time for a tracking number but apparently even for 9 GBP shipping (and this is quite a sum for a tiny part) they didn’t bother sending it via traceable post.Today, a month later, I had enough and requested a refund. I have family coming for Christmas and I want my toilet properly fixed by then. Around 10:00 UK time I spoke to Kathryn from the customer service who promised me that as soon as Richard returns this afternoon.As unfortunately I expected, no one bothered contacting me again so not only they never respond to emails, and as far as I am concerned never sent my order, when you call them they promise to get back to you and never do.This is a very honest review of a victim of this company my order number is #1000012700 and the transaction ID 2MS88500VT8282436 for 30.77 GBP. luckily I paid via PayPal so I hopefully I will be able to open a dispute.Edit 10/12: I find it even more interesting the company has replied on this review claiming I have been fully refunded, but they have refunded nothing. In the meantime I purchased the item with another company from which you get a tracking number and things arrive within 2 days. Amazing...Edit 13/12: item still did not arrive. after opening a dispute with PayPal and escalating it for PayPal to intervene, I have got my money back. It is an happy ending thanks to PayPal’s buyer protection, nevertheless my time and nerves cannot be refunded so i recommend to be really careful dealing with this company.
I would just like to say that the customer service is second to none, I emailed after the part arrived as it was not exactly the same as what I removed, over a series of email after 8.30pm together we solved the issue and my miss understanding. Toilet back up and running. Highly recommended. Thanks
I was looking for a part for toilet flush finally found in this shop and it shows the stock available and when I sent an email the man asked me to call and he confirmed the stock is available and ready to ship and asked me to pay right, i paid rightaway even tho it was very expensive, after i paid then my trouble started, there was no sign of any delivery and no confirmation when i will get, when i sent email there was no reply, called but hardly answer the phone, finally spoke to them and then told me the part was ordered from other country and it will take few days, i was shocked and asked but why you said it was ready to ship and said it was a mistake, it took almost 2 months i get it delivered after i constantly chasing and the items i received really poor quality the images, the price doesn't match with what i received, total waste and definitely avoidable
A TRULY GREAT ALL ROUND SERVICE. Below is a copy of an email which I sent to MTS for a truly great service. "Dear Sirs, This is to acknowledge safe receipt of the toilet seat and fittings, this afternoon (well within your advertised time scale). Out of the 20 minutes spent from delivery and final fit it took at least half that time to unwrap it from its well insulated box!!! (However, as they say - "Better safe than never").My heartfelt thanks for a great and speedy all round service (which includes my initial telephone enquiry). Also it has put my mind at rest because I am about to go into hospital for hip surgery so replacing the seat was essential to me. Furthermore, I will not hesitate to recommend you to others. Kindest regards, Roy Paterson"
I was looking for a direct replacement dual flush valve for my toilet that was leaking.After messaging My Toilet Spares, they told me which flush valve I would need (there was a choice of different sizes). I ordered the new part and it arrived early the next day!! I had doubts before the new valve arrived because of the choices, but the one they supplied fitted perfectly, no more leaking water, job done!!Thank you for all your help guys, would definitely use you again in the future and recommend your company to others.
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My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
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