Review Time
I ordered a spare part over a week ago (16th March), with payment taken on the same day. However since then there has been no trace of the delivery, and I haven’t been able to get through to the company despite many tries (2 of the 3 phone numbers listed on their website aren’t valid, the remaining one nobody ever picked up; emailed twice; left a message on the website). I don’t know what’s going on. It’s understandable to take some time to deliver but at least let the customer know when it can be expected and via which delivering company.Update: I’ve received the refund and email reply from the company today, so updated my rating from 1 to 3 stars. FYI my main issue previously was with the lack of communication/response from company and the invalid phone numbers listed. I wouldn’t have minded a longer delivery time had the company responded to any of my previous getting in touch attempts.
I run a Maintenance company and therefore use a multitude of suppliers (Fix the bog)(National shower spares) etc. I was unfortunate to use My Toilet Spares they sent the worng item and expect me to pay for rectifying their mistake . This is not how most companies work or I run mine. If I make a mistake then it's my responsibility to rectify it, not the customers. I will not be using them in the future I would rather pay more and receive proper customer service. I suspect this is their business model and have a duck you attitude to it's customers. Order at your peril.
Discraceful business. Ordered a part, upon receipt of part tried to install and discovered it was faulty. Shared photo's with the business owner Richard King-Davis who pretends to be a customer service advisor. Richard then asked for the item to be returned (at our own cost) and then subsequently denied it was the part he sent, then accepted it was but as we had tried to install it refused to refund it. Richard King Davis is a crook and in clear breach of Consumer Rights. Do not buy from this person.Following the reply below the responder is either lying, incompetent or as I believe both.Richard King Davies saw a picture of the item he posted and requested we send it back.We did so. He then denied it was the part he sold. Then admitted it was the part he sold but would not refund as the plumber we used tried to fit the part....Ridiculous...
I ordered a spare part for our toilet which came within a week of ordering but unfortunately it was broken. I’ve now sent a photo of the broken part, and called 5 times subsequently and still I await confirmation that a replacement will be sent out.I can’t say I’d recommend this company as clearly they do not value their customers.Since posting the initial review they have refunded the cost of the item.I have upgraded the rating from one star to two as the refund was processed, but I’m afraid no higher as I obviously still do not have the part I need; and 4 weeks has been wasted.
I was on the search for a toilet seat to replace ours that was in the property when we moved in ten years ago and that had cracked. The seat was no longer in production, and the bowl was an unusual shape meaning most seats wouldn't work, but the team managed to source it and also gave me some really helpful advice re installation. I'd highly recommend them.
Needed a spare part for the toilet on Monday 23rd December with guests defending for Christmas day. Most places had already closed but MTS were not only open they had the specific item required. Called around midday and asked if they could express deliver and item arrived 8am on the 24th. Excellent service and response. Thank you Richard and the team at MTS.
Claim your business profile now and gain access to all features and respond to customer reviews.
My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
sound-escape.co
luxwoodpatio.com
liveouter.com
247homerescue.co.uk
mirrorlot.com
instantlogs.co.uk
finefoams.com.au
exclusivia.co
chairus.com
www.fuleague.com
