Name: mytoiletspares.co.uk
Telephone: 01482291992
Rating: 2.7

Shawna Foster Guest

Excellent Service

Excellent ServiceKirsty went above and beyond to check I had the correct toilet seat even to the point of ringing the manufacturer. I would definitely recommend them.

Date of experience: Feb 06, 2019

Martina Morgan Guest

7 years ago

They did what they said they would do

They did what they said they would do, when they said they would do it, polite, pleasant people. Richard, who I delt with, corrected me and identified the correct part I needed, a big thank you!

Date of experience: Jan 28, 2019

Pambisito40 Guest

7 years ago

Bad customer service avoid at all costs!

Ordered part before Christmas it was expensive, it arrived how ever it was not the complete unit and the part I needed was missing. Sent back a month ago and still no refund. I am off sick from work with cancer so every penny counts, they wont even check it has been returned!! Total rip off company. Avoid at all costs!!!

Date of experience: Jan 25, 2019

Charmaine S. Guest

7 years ago

If you want to keep your sanity and…

If you want to keep your sanity and stop yourself going mad DO NOT USE THIS COMPANY. In over 35 years of being in the heating industry I have never ever used a company as useless as MTS Ltd. They took our money beginning of December for a part they claimed was in stock, still not part and still no refund. Complete con company. AVOID AT ALL COSTSTheir reply below is a complete lie. I have copies of all their emails which are one lined standard responses and not the response they claim below. I think the amount of dissatisfied customers on this site is enough to prove they're worth or lack of it!

Date of experience: Jan 15, 2019

Sunify84 Guest

7 years ago

Complete con company.

Complete con company.Not even going to go into detail...They clearly have internal failings and then blame the customer.Unfortunately the customer loses out!!

Date of experience: Jan 11, 2019

Alistair Guest

7 years ago

The prices look competitive and first…

The prices look competitive and first class delivery tempting. However, delivery times are slow ... 6 days to put the items in the post and so over a week before delivery. Will not be using them again.

Date of experience: Jan 05, 2019

Kozend_Sama_FF7 Guest

7 years ago

Terrible customer service

Terrible customer service. Accidentally ordered a toilet seat & hinges instead of what I thought, due to the picture and ambiguous title, was a complete toilet. Firstly it arrived a week after ordering with no communication as to when I could expect it and then when I realised my mistake they would not accept it back despite being able to prove that the parcel hadn't been opened so no hygiene worries. Get your spares somewhere else

Date of experience: Jan 03, 2019

Edwin P. Guest

7 years ago

Great service

Great service. Having purchased two toilet seats and had to return them as they wouldn't fit, with another supplier. MTS identified the correct product first time and kept me informed, as it was initially out of stock. Great Customer Service and they really understand their products.

Date of experience: Dec 07, 2018

Edwin L. Guest

7 years ago

Excellent service

I was so impressed by the service provided by MTS. They were able to help me identify the part I needed to fix the toilet and then this arrived exactly when they said it would. Brilliant!