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I have ordered a toilet seat from My Toilet Spares on 16th September. I have been waiting for an email regarding delivery, without success. I thought I had better check their website and the so called "dashboard". When I clicked on "my Order" I was informed I had no order pending. This is odd as I had received an invoice and an order no. Not only that but money has been taken from my bank account already for this order! I have sent an email to customer services without any success. I have tried ringing the phone numbers shown on their website. No phones are answered. Is this a scam site and do I need to contact my bank to get my money back?David Harris
Update - got a refund, by putting in a chargeback request to the credit card company. Remember if you don't get any joy from a supplier you can, for goods worth less than £100, put in a chargeback request if goods supplied were damaged, not as described or haven't been delivered. Typically you need to submit a chargeback request within 120 days of the transaction date. For goods over £100 you also have the option, if you used a credit card, of putting in a Section 75 request for a refund.I ordered a replacement toilet seat (at about £130, so not cheap) and when I went to fit it found that someone had ripped open the fixings pack and removed some of the parts. They refused to do anything about it. Initially this was on the grounds that I had left it too long before checking the package. I pointed that their attempt to limit claims to a 14 day period using their terms and conditions were invalid, as the Consumer Rights Act specifically states (Section 31) that suppliers are not allowed to restrict their liability. They then just said it would be too expensive for them. I have tried to be reasonable by asking them to just replace the missing parts (cost about £15 retail, so presumably even less for them) not a completely new toilet seat or even the full fitting pack, but they won't budge.Save yourself the aggro - go elsewhere.Update.Oh dear, oh dear, oh dear.It looks as though whoever replied on behalf of Mytoiletspares is either confusing my order with someone else's or hasn't checked their facts properly.I ordered my seat in June (early June, true, but still June), not May, but the right seat did not actually arrive until the second half of July, something mytoiletspares haven't mentioned in their response.Read the story below and make up your own mind as to whether Mytoiletspares are fair to say that they hadn't heard from me from May to September. As for offering me a hinge kit at half-price I am not sure why they had a problem with my request that they just supply the missing parts. Bearing in mind the full hinge kit costs about £40 retail but the missing parts I asked for cost only £7 retail, surely this would have been a cheaper option for them anyway? I even sent them a link showing them where the parts could be bought from at £7. Very hard to work out why they had a problem with it.Anyway, the story of what actually happened...A couple of days after I placed my order they contacted me to say they had given me the price for the toilet without soft close hinges and I would have to pay another £31 for the soft close hinges, which I paid on 5th June. I was a little bit miffed about this as I actually only needed new hinges, but had gone for a complete new seat as the cost I had been quoted for a new seat wasn't that much more than the cost of just the hinges. However, I persuaded myself that buying a complete new unit would be less hassle.On 18th June I had to chase them, as the seat hadn't been delivered.The type of seat I needed had been identified by Mytoiletspares from photos I sent them. Unfortunately, when the seat did eventually arrive it turned out that they had got the wrong size, so on 30th June I contacted them to tell them this. I sent the wrong one back to them and paid the cost of carriage myself, as although they had done the identification I thought it was a bit unfair to blame them for getting it wrong.By 10th July I was able to get photos of some barcodes on the toilet bowl and sent these to Mytoiletspares so they could identify the right seat.By 15th July I had, with help from another company, been able to identify the right seat and emailed Mytoiletspares with the details.A few days after that the right seat did finally arrive, about 6 weeks after I first placed the order.So not quite the case that I was sent the seat in May and they didn't hear from me until September.To round off, just remember that under the Consumer Rights Act 2015 if you are delivered an unsatisfactory product you are protected for six months. Yes, after the first 30 days you have to give the supplier ONE attempt to repair or replace it, but if this fails or they refuse to do it you can reject the goods and ask for a full refund. Don't be fobbed off, and remember that under the Acts attempts to limit your rights under that Act by unfair terms and conditions are invalid.Also remember that if you paid by credit card you might be able to use either the chargeback or the section 75 process to get a refund - chargeback is normally limited to claims made within 120 of payment.
AMSTD FASTPART WASHER SV01967ONLINE ADVERTISE NEXT DAY DELIVERY. DIDNT ARRIVE TOLD 2-3 DAYS ON PHONE AND WAS TOLD THAT IT DOESNT SAY IT ON THERE WEBSITE, THEN I WENT ONLINE AND IT STILL SAYS IT SENT THEM A SCREEN SHOT AND THEY SAID ITS FALSE, REFUNDED ME THEN RUDELY HUNG UP THE PHONE. TERRIBLE CUSTOMER SERVICE.
Appalling service, initially said I would receive item in 2 days when I didn’t receive they said it was out of stock. Eventually it arrived. Hinges for villeroy and boch toilet seat. My husband went to fit and they’d sent the wrong hinges. Like other disgruntled customers on here I returned them and they are now saying fittings were broke when they arrived back so no refund given. I have emailed advising they weren’t broken when they left us and if necessary they need to claim from Royal Mail as I returned in the same packaging sent to me. RIP off company. Next step small claims court if refund doesn’t materialise. I don’t care if it costs me more than the item it’s the principle of the thing
Appalling service. Clearly sent the wrong seat - non soft close instead of soft close. This cannot be identified until the hinges are fitted, at which point they say they cannot accept refund. When I went back to them to resolve it they told me they had sent a soft close and that it had been fitted wrong - which is impossible! The manufacturer confirmed independently that they had sent the wrong one but they still refused to accept it and suggested an engineer visit at a cost to me of £150! They then told me that even if they sent the wrong thing it's my fault as we fitted it - but you can't identify incorrect hinges until they are fitted.
My Toilet Spares were able to supply an unusual (non-standard) Italian toilet seat for which I could not find any other UK supplier. If I had been unable to obtain the seat it would have meant changing the toilet as all other available toilet seats were too small. So congratulations to My Toilet Spares. It took a little time for delivery (probably because it was non-standard) but My Toilet Spares kept me up-dated on the progress of the order and were very responsive to e-mails. I will use them again if needed.
I needed a toilet seat buffer for my guest accommodation after one literally ‘went down the pan’. The toilet is quite an old model and I feared a new seat might be the only solution..... but the lovely folk at MTS worked their magic and found me the right ones!! Such great customer service. I highly recommend them.
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My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
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