Review Time
I ordered a toilet seat, when it arrived the outer box was dented, when I opened the inner box, it was all undone,and dented.on the bottom flap, the tape was cerated so was not sealed down, I was told the seat would come in a plastic bag all sealed up, and if I opened it, and anything was wrong with it, they would not take it back.It was not even in a plastic bag, all loose sliding all over the place, I did not know if the seat had a crack or damage on it, so I asked to send it back.Ellie who was very nice told me I would get my money back of £129.00. price I paid, when I got my Bank statement yesterday, they had given me £10.00. short allegedly.I rang Richard to ask him the reason, he told me it was the cost of the carrier, and their was nothing wrong with the seat, he told me it was in a plastic bag, I told him it was all loose in the box, I have got pictures of it, he told me I could re purchase the toilet seat, and he would give me the £10.00. back.I said I would think about it, I am 78yrs of age, and asked him for the measurements of the toilet seat, as I had only given him the size of the toilet when I ordered the seat.He promised me he would send me the measurements today, I got a e mail from Richard saying he had hunted high and low and could not find the measurements, I told him he had said he had the seat so why could he not measure it for me.Ellie & Charlie were very nice, lovely people, but Richard is very unprofessional allegedly in my opinion.The carrier left the box in my green house, was asked to if I was out, I was in, my car was near my back door, and they just left it, and never told me the box had ben damaged, but Ellie told me they rang the company to tell them.In my opinion the carrier should have paid for the seat to be delivered to me, as allegedly I was told the box was damaged by them.I would never ever deal with this company again, shocking to treat me like this and to keep some money back when I am a pensioner and non of this was my fault, I would have kept the toilet seat if it had not arrived damaged, and in a plastic bag, spoken to other bathroom companies who say items should be in a sealed plastic bag, so they can be re sold again if any problems, not sold loose like mine was.I would avoid this company.I had a idea when I got a reply by e mail, from Richard, their would be some excuse not to give me the seat measurements.Unsatisfied Customer.
This company is dreadful to deal with. Wrong item sent, only compared to original hinge and trying to refuse to accept hinges back again, saying I’ve tried to fit them. Will probably have to go to PayPal for a refund. They seem to think they can ignore the Consumer Rights Act 2015 and all the distance selling regulations. Just avoid, avoid, avoid and if you really can’t find the spare part you want then use PayPal to give you some protection. Also heard that the owner claims to be an ‘admin assistant’ dealing with customer queries. Con artist all round.
Over a three week period, I was told 4 times that the item I ordered was coming in the following day and that it would be sent on a 24 hour delivery as soon as they received it. I still do not have my order. If you are in any rush, stay far away from this company.
I ordered a toilet seat in early March. One of the hinges was faulty. It took two months of emails and calls to persuade MTS send a new toggle only, they refused to replace the full hinge. It's never been fully secure and now has lost all grip, so the seat moves and we cannot use it. I called and was told to email. I have emailed and received a rude reply telling me to "get your plumber back to do his job properly". This is not a plumbing job, it is simply a faulty hinge. All emails are signed by "Richard". I assume this Richard KIng-Davis, who is the managing director according to records at Companies House. I will take the matter further.
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My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
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