Review Time
Found them quite helpful until I had to return an item that was not as shown on the website photograph despite having the correct product code to match my existing item. Returned the product and advised that I would have to pay delivery/return costs. This despite the fact that the product supplied was incorrect and miss-sold.Called to resolve and the customer service assistant, Richard, kept continually interrupting, was extremely rude and argued that the products were similar. When you have to match something that is existing, 'similar' is just not good enough. Seem to be quite happy to argue with customers to save a couple of quid refunding shipping costs. DESPERADOS!Take advice and AVOID THIS COMPANY. The number of negative reviews on here should be clear enough.
They took the time to check product was in stock and to assure me with a photograph it was the correct product code before I placed the order. The product arrived 2 days later as promised, and beautifully wrapped to protect against damage. It has been 2 months of stress through promises by other suppliers that all ended with disappointment and refunds still to be made. I fitted the new toilet seat on arrival - perfect. Thank you My Toilet Spares for the care and attention, and outstanding customer service.
If I could rate Zero I would. I placed an order nearly 2 weeks ago, no confirmation email. Not heard anything. I managed to get through eventually and they said it would be dispatched within a couple of days. Still no email, they don’t answer the phone. Avoid at all costs
Probably the worst E-tailer I have had the misfortune to deal with. Do not use them! Having sent me a c£40 spare part which corresponded to the part I needed it proved to be too big and I had to return for refund. I later received a letter refusing any refund on the basis the plain, clear, resealable bag it was sent in was damaged meaning they could not resell. In fact there was no 'damage' and I had used the resealable opening to examine the part. The bag ( which in any event was replaceable at negligible cost) had only appeared damaged because they had sent it to me with sellotape roughly wrapped around it thus scrunching the plastic and giving the appearance it had been opened. Despite pointing this out and sending photos they ignored my points and again refused a refund. Only when I raised a complaint with PayPal and pressed my case repeatedly did they finally agree to take the part back and refund. From other reviews I think I detect a pattern of conduct here which is deplorable. Only by reviews of this kind might they change. In the meantime best avoid and, if you do have to order, use Paypal who might help you as they presumably fear losing their account as a seller.
I ordered a toilet seat which I believed was the correct seat for my toilet. It arrived and I found it it was not the correct one. It was still intact in it's plastic packaging but had been taken out of the postage box. I said I would like to return it and get a refund or another compatible toilet seat and was told toilet seats cannot be returned for "hygienic reasons." I am a pensioner and £111.00 is a lot of money for a useless item. I fully explained the situation but was told no refund. These people are just interested in taking your money and giving no real consideration to their customers. Not a company I would recommend to my worst enemy.
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My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
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