Review Time
The service I received was excellent. Usamah 'Sam' was in contact the day before to confirm appointment. He was polite and professional. Identified the issue - an old oven that required new parts that may be difficult to source. He was in contact a few days later to confirm just that. Would recommend him to anyone.
Robert the engineer was great quick efficient found the problem with my washing machine right away blockage in the pipe so water couldn’t drain correctly and the belt had come off as well check condition of the belt was all ok refitted it and cleaned the blockage was all good to go
Despite my writing clearly what the problem was with my tumble dryer in the online description, third party engineer turned up, told me the part couldn't be cleaned and he was unable to source therefore would have to buy a new tumble dryer. For this privilege of 5 minutes for nothing I was charged the full service fee £90. I feel totally ripped off. My big disgruntlement here is that I had put the exact model number in on NAC website, with a clear description of what was wrong. - The engineer could have called and told me it was unfixable over the phone. I feel like he just attended to get the full fee for a 2 minute conversation.
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