Review Time
Excellent 10/10. NAC’s website’s great and well laid out, making it easy to use and find information, especially the phone number! My call was answered quickly (and by a real person, not the usual “Press 1…”), and Helen explained everything clearly and professionally. So if the engineer’s just as good, and I don’t have to trek’s to the laundromat again after his visit, then it’ll definitely be another 10/10 for sure. Thanks again!
Tim was brilliant, we were really concerned we'd need a new cooker ! But he quickly assessed that it was likely a timer issue, he ordered the new timer, fitted it a few days later and the oven worked - so grateful as the fix was a snip of what an oven replacement would have been. Will certianly use NAC again and recommend to friends. Thank you
It is always difficult to find repairers for domestic appliances, but this company it absolutely top class. Their communication with the customer is superb and the service engineers who called (2 occasions 1 on each) were both very professional and knew exactly what they were doing. I will use this company again without hesitation.
Phone answered quickly by Kate who was extremely helpful & professional & had the issues with my washing machine booked in very efficiently & explained the next steps for the engineer to msg me with their proposed time of arrival the following day. Upfront payment taken using my phone’s keypad adding a sense of good privacy. Thanks Kate for your help & I’m now keeping my fingers crossed the machine can be saved!
The guy came in, was very polite, on time and wasn't sure if he could repair. Took a few bits off machine and discovered the float had jammed. Drained flost chamber and job done. Nice guy .
Rip off. 3 times the price as alternative suppliers. Also charge for part delivery, will not tell you who the part supplier is or the part number. Making an informed choice to accept a quote is not possible. I sent a complaint to customer service using the reccomended form. No response but plenty of follow emails and calls to proceed with the repair.
From my initial enquiry by phone and by email to the repair of my appliance, the experience was smooth and reliable. Ashley was courteous, industrious and professional...a real credit to your organisation, and I could not be happier. Will definitely use again and recommend to friends.
I told NAC before booking that my washer dryer had failed drum bearings. They still sent an engineer.
He took £98.40 upfront, spent about 10 minutes looking at the machine, confirmed the bearings were gone and said it was repairable.
Hours later, NAC emailed to say drum bearing repairs are “beyond economical repair”, excluded from their service, and I should replace the appliance.
So I paid nearly £100 to be told what I already knew - no repair, no quote, no work.
When I complained, NAC refused any refund at all, hiding behind terms and conditions while ignoring the fact their own engineer contradicted them.
If you already suspect what’s wrong with your appliance, do not use this company. You risk paying a premium call-out fee just to be told to throw your machine away - and they’ll keep every penny.
Easy to book appointment online, with prompt follow up confirming time. The engineer arrived on time, was friendly and quickly diagnosed the problem, ordered the new part and returned two days later to fit it. I was really pleased with the clear pricing too. Will definitely recommend.
Very helpful lady on the phone, thanks Lisa.
The repair man got in touch very quickly and managed to change the original booking date to get my cooker fixed a couple of days earlier. He's coming back tomorrow with the part.
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