nationalexpress.com

4.2
4.2 Based on 1.1K reviews

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

Paul
Great service

Great service

5
Date of experience: Nov 26, 2025
customer
Ansered on queshionairee

5
Date of experience: Nov 26, 2025
Disappointed services

The outbound coach was 25mins late. The inbound coach was not flexible as I arrived an hour before my booked time due to my flight landing earlier and was refused to get on the earlier coach and given no option to purchase a new ticket. I had to wait an extra hour (waste of time). That driver and the customer service was not helpful or understanding of my situation, and let me down. I’ll think twice before booking with them again the the future.

3
Date of experience: Nov 26, 2025
Customer
Great service if you can find the bus stop!

Fast service IF you pick the right one ( journey times can differ for the same destination because of more or fewr stops). Driver loads your luggage and coach is comfy with wi-fi and USB charging port. BUT BEWARE: some pick-up points differ from their map locations and can be HARD TO FIND if in a hurry, so try to find out EXACTLY where to go before you travel. Great service once your bus arrives.

4
Date of experience: Nov 26, 2025
Miss Dabiri
Excellent service.

good communication from National express, reasonable fare, friendly staff and smooth ride.

5
Date of experience: Nov 26, 2025
Bali
Most gruesome experience with a driver…

Most gruesome experience with a driver who is eager to show authority. He shouted at me get out of the coach just because I refuse to move from a seat that is NOT reserved.

1
Date of experience: Nov 26, 2025
Tayyab Ahsan
Disappointing

I recently travelled from London Gatwick Airport to Birmingham and had a very disappointing experience. The coach was extremely cold from the moment we boarded. The heating wasn’t working at all, and despite passengers raising the issue, the driver confirmed that the heating system was out of order.It was an uncomfortable journey from start to finish, especially for a long trip. I expected a basic level of comfort, and this fell well below that. I’m very dissatisfied with the service and hope this issue is taken seriously so future passengers don’t face the same problem.

1
Date of experience: Nov 26, 2025
Mr edward barnes
Easy to book punctual service staff…

Easy to book punctual service staff very helpful

5
Date of experience: Nov 26, 2025
halı
I am very dissatisfied with punctuality.

I am very dissatisfied with punctuality. Definitely do not recommend if you are going to airport as they decide what time they are going to depart as they wish.

1
Date of experience: Nov 26, 2025
Isabelle Albrand
Difficulties with the site and find…

Difficulties with the site and find where to put the bonus

4
Date of experience: Nov 26, 2025

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