nationalrail.co.uk

1.5
1.5 Based on 351 reviews

The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information....

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Average Rating

1.5

/
5

351 Reviews

5 Star
11%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

Filtered Reviews

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Review Time

Dora Sanders
Why change

Why change, can't add alerts easily, Used to be easier to view trains and check on arrivals when picking someone up

1
Date of experience: Jan 17, 2025
Courtney Powell
Why change

Why change, can't add alerts easily, Used to be easier to view trains and check on arrivals when picking someone up

1
Date of experience: Jan 17, 2025
Madge Price
Useless App

The recently upgraded app is useless and not fit for purpose. Whoever designed it should be sacked. Bring back the old one which was extremely user friendly and actually worked.

1
Date of experience: Jan 17, 2025
Karlie Morris
Sack the lot!!

Sack the lot!!! Overpaid drivers. Chaotic embarrassment to our country indicative of 1950’s Union control. Not able to get from one end to other in our country.

1
Date of experience: Jan 17, 2025
Grover
Monopolised private rail network.

Monopolised private rail network.5x more expensive than a plane ticket out of the country with return.Every single platform is disgustingly dirty.Just get a coach or plane.

1
Date of experience: Jan 12, 2025
Monopolised private rail network.

Monopolised private rail network.5x more expensive than a plane ticket out of the country with return.Every single platform is disgustingly dirty.Just get a coach or plane.

1
Date of experience: Jan 12, 2025
Worse than before as it does not retain…

Worse than before as it does not retain your usual journey means a lot of clicking in a rush and I’ve made mistakes with tickets twice now! It should remember your last journey, automatically go to todays date and time- super painful now! Even the date of experience box below doesn’t autofill!

1
Date of experience: Dec 22, 2024
Geoffrey Cook
Worse than before as it does not retain…

Worse than before as it does not retain your usual journey means a lot of clicking in a rush and I’ve made mistakes with tickets twice now! It should remember your last journey, automatically go to todays date and time- super painful now! Even the date of experience box below doesn’t autofill!

1
Date of experience: Dec 22, 2024
Cedric Rogers
Absolutely shambolic service these…

Absolutely shambolic service these days. Greedy company constantly putting up the ticket prices for a completely out of touch service. Someone needs to step in and show them how it’s done. Laughing stock.

1
Date of experience: Dec 20, 2024
DH61
Absolutely shambolic service these…

Absolutely shambolic service these days. Greedy company constantly putting up the ticket prices for a completely out of touch service. Someone needs to step in and show them how it’s done. Laughing stock.

1
Date of experience: Dec 20, 2024

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Business Details

  • The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

  • language https://www.nationalrail.co.uk

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