nationalrail.co.uk

1.5
1.5 Based on 351 reviews

The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.5

/
5

351 Reviews

5 Star
11%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

Filtered Reviews

Filter Reviews

Review Time

Phoebe Parker
Amazing announcements

On platform 4 at Tottenham Hale at 19:25 roughly the lady doing the announcements was full of life and really making her job sound a lot of fun. Really brightened my day on the way home from work. Please pass this to her and let her know she's doing an amazing job!

5
Date of experience: Jan 24, 2025
Xanoop
Amazing announcements

On platform 4 at Tottenham Hale at 19:25 roughly the lady doing the announcements was full of life and really making her job sound a lot of fun. Really brightened my day on the way home from work. Please pass this to her and let her know she's doing an amazing job!

5
Date of experience: Jan 24, 2025
Ollie
The most useless train service anywhere

The most useless train service that I have ever used anywhere in Europe. Prices extortionate constant delays and cancellations. A journey that should have taken an hour, took 2.5 hours!! And this is on a work day. Absolutely atrocious.

1
Date of experience: Jan 22, 2025
Mara Bell
Hopeless

Hopeless. Takes ages to open on an iPhone. No way of getting back to a plan your journey screen and defaults to live trains. Has red warnings for train problems that are no where near your journey. The old one was rubbish too but at least it was useable.

1
Date of experience: Jan 22, 2025
GatohConBotah
Hopeless

Hopeless. Takes ages to open on an iPhone. No way of getting back to a plan your journey screen and defaults to live trains. Has red warnings for train problems that are no where near your journey. The old one was rubbish too but at least it was useable.

1
Date of experience: Jan 22, 2025
Drew
The most useless train service anywhere

The most useless train service that I have ever used anywhere in Europe. Prices extortionate constant delays and cancellations. A journey that should have taken an hour, took 2.5 hours!! And this is on a work day. Absolutely atrocious.

1
Date of experience: Jan 22, 2025
Onomaus34
Booked from London to St Annes they…

Booked from London to St Annes they cancelled the train from Preston to St Annes and I spent an hour on the phone asking what replacement they were offering. Nobody could tell me anything. Now we have broken down in Crewe and nobody knows whats going on. Absoluely disgusting service. Should refund everyone.

1
Date of experience: Jan 19, 2025
Ezekiel Johnson
Booked from London to St Annes they…

Booked from London to St Annes they cancelled the train from Preston to St Annes and I spent an hour on the phone asking what replacement they were offering. Nobody could tell me anything. Now we have broken down in Crewe and nobody knows whats going on. Absoluely disgusting service. Should refund everyone.

1
Date of experience: Jan 19, 2025
Dani M.
Sack the lot!!

Sack the lot!!! Overpaid drivers. Chaotic embarrassment to our country indicative of 1950’s Union control. Not able to get from one end to other in our country.

1
Date of experience: Jan 17, 2025
Chandler B.
Useless App

The recently upgraded app is useless and not fit for purpose. Whoever designed it should be sacked. Bring back the old one which was extremely user friendly and actually worked.

1
Date of experience: Jan 17, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

  • language https://www.nationalrail.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More