nationalrail.co.uk

1.5
1.5 Based on 351 reviews

The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information....

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Average Rating

1.5

/
5

351 Reviews

5 Star
11%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

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Chip Anderson
Going nowhere!

Used to use this a lot! Theve turned it into a nightmare! That doesn't work Obviously to match there train services! Well done. mick.

1
Date of experience: Mar 06, 2025
Philip Anderson
Going nowhere!

Used to use this a lot! Theve turned it into a nightmare! That doesn't work Obviously to match there train services! Well done. mick.

1
Date of experience: Mar 06, 2025
Anna Butler
Not fit for purpose

Absolutely useless app. I have attempted to use this multiple times but it won't retain stations , dates of travel, you have to repeatedly re-enter info & after 25 mins of searching for train information I have given up!! How are tourists supposed to use this??!! It is shockingly bad.

1
Date of experience: Mar 01, 2025
Cynthia Rogers
Not fit for purpose

Absolutely useless app. I have attempted to use this multiple times but it won't retain stations , dates of travel, you have to repeatedly re-enter info & after 25 mins of searching for train information I have given up!! How are tourists supposed to use this??!! It is shockingly bad.

1
Date of experience: Mar 01, 2025
Jonni H.
petty parasitic company

petty, petty companyblocks screenshots of your railcard so you NEED signal to accesswhat's one thing the countryside notoriously lacks? signaldo trains have working wi-fi? no

1
Date of experience: Feb 25, 2025
IC67
petty parasitic company

petty, petty companyblocks screenshots of your railcard so you NEED signal to accesswhat's one thing the countryside notoriously lacks? signaldo trains have working wi-fi? no

1
Date of experience: Feb 25, 2025
Renssalaer Butler
Bishops Stortford - excellent service, again...

I'm not a regular train traveller but I am pleased to acknowledge excellent customer service I received today at Bishops Stortford, Herts railway station. I was served by Paul, I was looking to buy an advance ticket and he asked if I had a railcard, which I didn't, and suggested a railcard, with immediate savings. He asked my age and suggested a Senior Railcard (from age 60, £30 per year with a third off standard and first-class anytime, off-peak and advance tickets) would provide immediate savings on my journey and a better overall 'investment' if I was expecting to repeat the journey or use the railways again, which I am. I now have a railcard and can expect considerable savings on future journeys. The team at Bishops Stortford are all friendly, professional and provide consistently excellent service, thank you all, especially Paul.

5
Date of experience: Feb 01, 2025
Alicia Baker
Bishops Stortford - excellent service, again...

I'm not a regular train traveller but I am pleased to acknowledge excellent customer service I received today at Bishops Stortford, Herts railway station. I was served by Paul, I was looking to buy an advance ticket and he asked if I had a railcard, which I didn't, and suggested a railcard, with immediate savings. He asked my age and suggested a Senior Railcard (from age 60, £30 per year with a third off standard and first-class anytime, off-peak and advance tickets) would provide immediate savings on my journey and a better overall 'investment' if I was expecting to repeat the journey or use the railways again, which I am. I now have a railcard and can expect considerable savings on future journeys. The team at Bishops Stortford are all friendly, professional and provide consistently excellent service, thank you all, especially Paul.

5
Date of experience: Feb 01, 2025
Our bags were stolen yesterday on…

Our bags were stolen yesterday on London Bridge to Brighton train. The ticket officer Steven at Preston Park stop was incredibly helpful during this trying time and provided important advice. we appreciate his help so much and want to thank him.

5
Date of experience: Jan 26, 2025
Hilda Bell
Our bags were stolen yesterday on…

Our bags were stolen yesterday on London Bridge to Brighton train. The ticket officer Steven at Preston Park stop was incredibly helpful during this trying time and provided important advice. we appreciate his help so much and want to thank him.

5
Date of experience: Jan 26, 2025

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Business Details

  • The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

  • language https://www.nationalrail.co.uk

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