nationalrail.co.uk

1.5
1.5 Based on 351 reviews

The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information....

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Average Rating

1.5

/
5

351 Reviews

5 Star
11%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

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Joey Butler
Awful "upgrade"

Awful "upgrade", often told no trains on your route in next 2 hours (rubbish) and I seem to always have to enter a via station - even for a journey on a single line between two stations that only have one station in between. When is someone going to get this back to somewhere near what it used to be which, while not perfect, was a lot better than this version?

1
Date of experience: Dec 16, 2024
Dark_feather0299
Awful "upgrade"

Awful "upgrade", often told no trains on your route in next 2 hours (rubbish) and I seem to always have to enter a via station - even for a journey on a single line between two stations that only have one station in between. When is someone going to get this back to somewhere near what it used to be which, while not perfect, was a lot better than this version?

1
Date of experience: Dec 16, 2024
Carlile Morgan
Went to Cardiff from bridgend with my 6…

Went to Cardiff from bridgend with my 6 year paid 10, 30 had to stand all the way there and back yiu know it's Xmas and the weekend why not put on more carriages???? Absolutely ridiculous I'll take my car next time more convenient we were all crammed in like sardines

2
Date of experience: Dec 14, 2024
Larry Parker
Went to Cardiff from bridgend with my 6…

Went to Cardiff from bridgend with my 6 year paid 10, 30 had to stand all the way there and back yiu know it's Xmas and the weekend why not put on more carriages???? Absolutely ridiculous I'll take my car next time more convenient we were all crammed in like sardines

2
Date of experience: Dec 14, 2024
Hector Smith
It used to be a really good app but it…

It used to be a really good app but it has been updated and is now buggy with false data and not user friendly making you repeat selections and timing out after a few seconds. It is now useless. Go back to the old one, it worked!

1
Date of experience: Dec 07, 2024
Colton Kelly
It used to be a really good app but it…

It used to be a really good app but it has been updated and is now buggy with false data and not user friendly making you repeat selections and timing out after a few seconds. It is now useless. Go back to the old one, it worked!

1
Date of experience: Dec 07, 2024
VA90
IT'S A CRAP APP

The most useless upgrade to an App I have ever come across. I used the old version of the National Rail all the time, and loved it's ease of use when journey planning. Since the upgrade, journey planning is rubbish. You have to enter your journey loads of times before it decides to enter the station you want. It makes me bad tempered and angry using it, and what's more, when it finally gives me journey details, I don't trust it to be correct. It's a right pain in the bahookie to use. What are National Rail thinking. It's a right showing up to foreign travellers/visitors to Great Britain.

1
Date of experience: Dec 05, 2024
Zoe
IT'S A CRAP APP

The most useless upgrade to an App I have ever come across. I used the old version of the National Rail all the time, and loved it's ease of use when journey planning. Since the upgrade, journey planning is rubbish. You have to enter your journey loads of times before it decides to enter the station you want. It makes me bad tempered and angry using it, and what's more, when it finally gives me journey details, I don't trust it to be correct. It's a right pain in the bahookie to use. What are National Rail thinking. It's a right showing up to foreign travellers/visitors to Great Britain.

1
Date of experience: Dec 05, 2024
Hugh Anderson
Dreadful app 'upgrade'

Why has the app been 'upgraded'? I've seamlessly used the app for years. Post upgrade I find it difficult to navigate, not intuitive in any way, keeps crashing or defaulting to start over again. Message is....'If it ain't broke don't mend it.' Now a Trainline user.😡

1
Date of experience: Dec 04, 2024
Kara B.
New version not very good

Bring back the old version, app freezes and not user friendly

2
Date of experience: Dec 04, 2024

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Business Details

  • The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

  • language https://www.nationalrail.co.uk

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