nationalrail.co.uk

1.5
1.5 Based on 351 reviews

The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information....

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Average Rating

1.5

/
5

351 Reviews

5 Star
11%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

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Review Time

Zack Ross
Renewal of my daughter's Disabled…

I had to renew my daughter's Disabled Persons Railcard and after emailing for support, I had a very prompt reply from Samuel and guidance of what to do and once that was done, I was able to call and renew it and the customer assistant was also excellent, Oasi? Sorry I didn't catch the name. All in all, fantastic customer assistance all round, so much nicer to deal with human beings than an online form

5
Date of experience: Mar 12, 2025
Arlo W.
Renewal of my daughter's Disabled…

I had to renew my daughter's Disabled Persons Railcard and after emailing for support, I had a very prompt reply from Samuel and guidance of what to do and once that was done, I was able to call and renew it and the customer assistant was also excellent, Oasi? Sorry I didn't catch the name. All in all, fantastic customer assistance all round, so much nicer to deal with human beings than an online form

5
Date of experience: Mar 12, 2025
Dean
East Midlands railways train from…

East Midlands railways train from London st pancras is a death trap . . You'll be inhaling nothing but toxic poisonous diesel fumes the whole journey within the carrages . . Left the train feeling nauseous faint light headed & wheezing How has this not gone checked Death trap . . Most diesel powered trains are but east Midlands services are by far the most dangerous

1
Date of experience: Mar 10, 2025
JC97
East Midlands railways train from…

East Midlands railways train from London st pancras is a death trap . . You'll be inhaling nothing but toxic poisonous diesel fumes the whole journey within the carrages . . Left the train feeling nauseous faint light headed & wheezing How has this not gone checked Death trap . . Most diesel powered trains are but east Midlands services are by far the most dangerous

1
Date of experience: Mar 10, 2025
Timmy
If I could do a minus review I would

If I could do a minus review I would. National rail, please revert back to your old app. This one is awful,not in anyway user friendly and incredibly frustrating. Very very disappointing

1
Date of experience: Mar 08, 2025
Franklin Adams
If I could do a minus review I would

If I could do a minus review I would. National rail, please revert back to your old app. This one is awful,not in anyway user friendly and incredibly frustrating. Very very disappointing

1
Date of experience: Mar 08, 2025
Mac Baker
Evil 😈 freezes 🥶 all the time and…

Evil 😈 freezes 🥶 all the time and scroll up 0.000000000001% of time. The people who upgraded the original up should be jailed

1
Date of experience: Mar 07, 2025
Guy Powell
Totally unreliable

Absolute joke of service, trains cancelled at last minute for laughable excuses. Needs a complete overhaul and even nationalists if necessary to improve this failing company

1
Date of experience: Mar 07, 2025
Rhonda Harris
Totally unreliable

Absolute joke of service, trains cancelled at last minute for laughable excuses. Needs a complete overhaul and even nationalists if necessary to improve this failing company

1
Date of experience: Mar 07, 2025
Ford A.
Evil 😈 freezes 🥶 all the time and…

Evil 😈 freezes 🥶 all the time and scroll up 0.000000000001% of time. The people who upgraded the original up should be jailed

1
Date of experience: Mar 07, 2025

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Business Details

  • The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

  • language https://www.nationalrail.co.uk

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