newcastle.co.uk

4.1
4.1 Based on 121 reviews

Newcastle Building Society. A North East Building Society offering a range of mortgages, investments and other financial services...

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Average Rating

4.1

/
5

121 Reviews

5 Star
74%
4 Star
2%
3 Star
2%
2 Star
2%
1 Star
20%

Filtered Reviews

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Review Time

Jenny Smith
Friendly helpful personal service which…

Friendly helpful personal service which enabled me to ask questions and clarifications.

4
Date of experience: Sep 05, 2024
Rufus Wright
Outdated ways of working

We have a mortgage with them on a discounted variable but there is no way of us finding out what the current interest rate is without calling and waiting on hold. Just wish there was an online account you could see an update statement to show how much you owe, monthly payments, current interest rate etc.

3
Date of experience: Sep 03, 2024
HC72
Monthly visits

Newcastle building society staff are always pleasant and helpful

5
Date of experience: Sep 03, 2024
Azetanix
Very helpful staff and make you welcome…

Very helpful staff and make you welcome they will go up and above for you 😀

5
Date of experience: Aug 28, 2024
RAZ_75
PERFECT SERVICE …

PERFECT SERVICE ON MY VISIT TODAY TO NEWCASTLE BUILDING SOCIETY. STAFF WERE VERY HELPFULL AND KNOWLEDGEABLE.

5
Date of experience: Aug 14, 2024
Solomon Parker
Helpful staff at Darlington branch

On our recent visit to Darlington branch we found the staff very helpful and friendly. Nothing was too much trouble

5
Date of experience: Aug 13, 2024
Chet P.
Handcuffed and let down by Newcastle ISA

After saving in a fixed ISA for 5 years and 1 month at approx 2%, the early exit penalty is one year's interest any time before this date, with only 2 days' notice before they drop the money into a very poorly-paying account. Why is Newcastle so out of line with other providers? Beware careful savers - it's all in the small print! Oh, and they tell you it's maturing 14 days before the end of the 61 months but you can't do anything until 48 hours before the end of the 61 months!

3
Date of experience: Aug 12, 2024
ItzRodrii33
Terrible service and tedious bank to…

Terrible service and tedious bank to deal with. If you are able Do Not Use their services. Nothing near helpul or understanding of providing a good customer service.

1
Date of experience: Aug 12, 2024
Davy Anderson
Top rate service at Northumberland Street Branch

Excellent service by the staff at the Northumberland Street Branch, very efficient hassle free in sorting my requests.

5
Date of experience: Jul 31, 2024
Andre
Always Quality service&in an ideal…

Always Quality service&in an ideal location.

5
Date of experience: Jul 13, 2024

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