newcastle.co.uk

4.1
4.1 Based on 121 reviews

Newcastle Building Society. A North East Building Society offering a range of mortgages, investments and other financial services...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.1

/
5

121 Reviews

5 Star
74%
4 Star
2%
3 Star
2%
2 Star
2%
1 Star
20%

Filtered Reviews

Filter Reviews

Review Time

dylansally
Excellent customer service

Excellent customer service and no long drawn out 'introduction' on the phone - I've been a customer for many years and never have had any cause for complaint; cheerful staff who know what they are talking about - a rare thing these days. Very pleased happy customer.

5
Date of experience: Mar 22, 2024
EastSide317
Quick connection to REAL people

You get quickly connected to REAL competent and friendly people who connect with you in a meaningful way.

5
Date of experience: Mar 18, 2024
Cletus Butler
Awful company

Awful company, allegedly ‘connecting you with a better financial future’ well be careful taking any financial advice from them, because it wasn’t the case for my parents. NBS introduced my elderly parents, and thousands of others, to a trust with a non FCA regulated business, which ended up going bust. We have letters from NBS introducing my parents to the advisor who recommended my parents transfer their property and life savings into the trust. NBS have since washed their hands of the matter “not our fault, nothing to do with us..”. Their website also claims that they have helped communities with their finances for over 150 years. This was not help. The badly managed trust cost my parents thousands of pounds to get their house back, and the loss of their life savings. My elderly mother has suffered shame, anxiety and poor health since realising over 2 years ago. NBS are a disgrace, the lack of accountability is utterly shameful, they benefitted from the most vulnerable to satisfy the greed of shareholders. Don’t take their advice or recommendations.

1
Date of experience: Mar 16, 2024
Cooper Morgan
We've been a customer of Newcastle BS…

We've been a customer of Newcastle BS for 40 years. As a family we trusted you with our finances completely. We've had to spend thousands of pounds getting our parents home out of the unregulated financial product they were advised to use. Despite our longstanding relationship you have given us no help whatsoever

1
Date of experience: Mar 14, 2024
Clover Butler
Shame on the Newcastle Building Society…

Shame on the Newcastle Building Society for introducing and recommending their elderly targeted members to unregulated Companies and products and failing to inform them of this! Then when it all goes wrong, washing their hands of the whole situation. The stress this has caused to your clients and their families is immeasurable. Do the right thing Newcastle and accept some responsibility and compensate your clients for their losses.

1
Date of experience: Mar 14, 2024
Marianne Anderson
Do not trust Newcastle Building society…

Do not trust Newcastle Building society with any of your financial affairs. Please warn your elderly family members as this seems to be their target market. Recommendations from Newcastle, Leeds, Nottingham Building societies has resulted in thousands of elderly having their homes at risk and are set to lose multiple thousands of savings. Financial advice from a building society of over 40 years who these clients put their trust in. If you have any doubt, search up Yorkshire Post Phillips trust and building society scandal.

1
Date of experience: Mar 13, 2024
Kalla Coleman
Brilliant product and easy online access

Brilliant product and easy online access. Offset mortgage has helped us save towards final repayment while having instant access to our savings if needed. Linked to Bank of England interest rates it gives us a good return on our investment. Thank you and well done!

5
Date of experience: Mar 09, 2024
AeroSpace2002
Investing with the Newcastle

We have invested with the Newcastle for many years and needed a new investment as two old ones were maturing. Your interest rates are lower than I'm getting elsewhere which is a pity, but hopefully you will catch up soon and equal other building societies. As the budget was no help to the elderly we look to the building societies to look after us.

5
Date of experience: Mar 08, 2024
Merle Wilson
Excellent Staff

Knowledgeable friendly staff who give good advice on the products they have...

5
Date of experience: Mar 02, 2024
34floconV
Professional

Professional, friendly staff. Never been disappointed whilst visiting Newcastle and Chester - le- street branches.

5
Date of experience: Feb 21, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More