Name: newcastle.co.uk
Telephone: 01912957500
Rating: 4.1

S. Guest

Matty has been amazing to have on hand…

Matty has been amazing to have on hand throughout mortgage application, answering any queries I’ve had and supporting me throughout the experience.

Date of experience: Oct 15, 2025

James Young Guest

5 months ago

Customer Experience

Newcastle Building staff always do everything in their power to help their customers

Date of experience: Oct 06, 2025

customer Guest

5 months ago

Professional staff with a pleasant…

Professional staff with a pleasant attitude

Date of experience: Oct 02, 2025

James Morgan Guest

5 months ago

Converted my ISA to an non-ISA

I am absolutely fuming at their incompetence. I opened an ISA with them in 2022, as confirmed by emails from them at the time. I have not gone to transfer my ISA to another provider and they have told me it is not an ISA. I've lost all the tax advantages from the last few years, and will be behind on the money in my ISA now for the rest of my life.

Date of experience: Sep 26, 2025

Ian Holmes Guest

5 months ago

Explained everything I needed to know…

Explained everything I needed to know on investing.very worm welcome

Date of experience: Sep 24, 2025

Ms Kay Barnes Guest

5 months ago

Top quality all round.

I love being able to go into a branch and discuss my needs with such friendly, welcoming, professional people. Their range of financial products is very good. Perfect 10.

Date of experience: Sep 15, 2025

Willis Piper Guest

5 months ago

quick efficient service

Date of experience: Sep 12, 2025

Brian Todd Guest

6 months ago

Excellent staff in Barnard castle…

Excellent staff in Barnard castle branch, nothing is a problem, they are all very helpful

Date of experience: Sep 08, 2025

Mrs M J West. Guest

6 months ago

This company has always been helpful

This company has always been helpful, whatever the problem may have been. Changing my password was carried out quickly and simply.

Date of experience: Sep 05, 2025

John McKegney Guest

6 months ago

Payments into Savings Accounts

Payments into Savings AccountsBefore opening a savings account with Newcastle Building Society, I would strongly recommend you ask whether there are any restrictions on how you pay into the account ie by cash, cheque or debit card. I am currently in dispute with the Society over cash payments I have made into their Six Monthly Account. They need to be more upfront with customers at the point of opening accounts to avoid potential injury to feelings. I am currently raising this with the Financial Services OmbudsmanA word to the wise: As expected, no-one from Newcastle Building Society (alias Beth) ever got back to me. Beware of false promises!