Name: newcastle.co.uk
Telephone: 01912957500
Rating: 4.1

Paris R. Guest

Extremely Helpful

Very well run Branch with helpful and friendly staff.Financial adviser service excellent and extremely helpful. Sorted out a concern of mine, and would certainly use again.

Date of experience: Jul 07, 2025

Wade Hughes Guest

8 months ago

Resent remortgage with Newcastle…

Resent remortgage with Newcastle Building Society, I dealt with Richard who was fantastic! I was traveling for 3 weeks with work and Richard adjusted his hours of work and we held the meeting on Teams. He really couldn’t have been more helpful.

Date of experience: Jun 24, 2025

Lance Morgan Guest

8 months ago

Time to move on I think...

Received an email on Monday inviting me to open a loyalty saver account. I click on the link to open the account, and receive the message..."We cannot direct you to the requested web page at this time. Please try again". Email Customer services and told to wait 24 hours for the IT Department to activate. NOTHING, same error. What a complete waste of my time. So in September, I'll be moving on to another Building Society who can be bothered and transfer my savings to them instead.

Date of experience: Jun 23, 2025

Bo Taylor Guest

8 months ago

One star is being generous

One star is being generous. Just want rid of this BS but their administrative procedures are terrible.

Date of experience: Jun 23, 2025

Coral Wright Guest

9 months ago

Lovely atmosphere when you go in and…

Lovely atmosphere when you go in and staff so keen to help in a professional and friendly way . Also felt it part of local community with the info around the reception room.

Date of experience: Jun 10, 2025

Evan Fisher Guest

9 months ago

Newcastle building society new accounts Friendly and efficient service from all…

Friendly and efficient service from all the staff in Knaresborough branch. It is lovely to be able to actually talk to a real person .

Date of experience: Jun 06, 2025

Maxine Hughes Guest

9 months ago

First rate experience at the Consett branch

Have been with Newcastle Building Society for a number of years and cannot speak too highly of the staff at the Consett branch.My business with them today was dealt with the usual friendliness and efficiency even though I had omitted to book an appointment.In these days of bank closures it is reassuring to be able to have face to face discussions with friendly people who are genuinely interested in your financial needs.

Date of experience: Jun 03, 2025

Alex Kelly Guest

9 months ago

Highly Recommended.

Always friendly, helpful and professional. Time is taken with each customer to provide the appropriate servive. Overall, an excellent service.

Date of experience: May 22, 2025

Yohann0519044 Guest

9 months ago

Patronising official

I received my first account information letter from Newcastle B/S; it contained an account number and a reference number. I became a bit confused about which was which and went to my local branch to enquire. I was greeted adequately, and when I asked if I could sit down, I received a curt yes. The official came over to me, standing above me like a praying mantis, and I explained the issue I was facing. I told her that the account number and the reference number were confusing for me. To cut a long story short, she spoke to me as if I were five years old; she was so patronising that the following day, I cancelled my account and returned the money to the original bank.