Review Time
We were helped so much by the girls at Cramlington today.We had a very sensitive, safeguarding issue on a relative's account.Their help totally solved the problem and prevented future difficulties. Can't speak highly enough about the help we received. Great knowledge, understanding, supportive staff.So grateful.
Avoid at ALL COSTSSo I created a LISA account several years back when I thought to myself I wanted a future in the UK, I now no longer see that future with the state that the country is heading in and so I requested to withdraw my money back on the 26th of March, I'm not capable to give them a call directly so I communicate with them via messages, pretty annoying that every time I sent a message I'd have to wait at least 2 days for a response, so they asked me to confirm that I'm willing to pay the 25% HMRC charge to which I said yes sure, fine, then they asked me to give my account details to which bank I want to withdraw to, so I give them my account details to which account I wanted to withdraw to, then they got back to me telling me that the details I provided with do not match with when I first created the account around half a decade ago... Like hold up a second, this is not what you asked me, you asked to which account I wanted to withdraw my account, so then I respond to them and telling them fine this is the account details of what I opened up with then I got no response, nothing, it is now the 9th of April and still no replies. I send them messages I get ghosted. No replies anymore, at this point they are holding my money against my will and its all because of their miscommunication, you did not ask me what account I used to open up my LISA, you did not ask the security question and now I'm frustrated, I needed that money before the new tax year and here I am, a week later chasing up these scumbags who won't bother to contact meNo I do not wish to communicate with your pathetic email service I want my money out of my account 3 weeks ago, prompto, so don't give me that "I'm sorry to hear that feel free to contact us via so-and-so @ unreliablebank.co.uk"And if that's what you reply with then that's another reason why your costumer service sucksHorrendous bank! AVOID AT ALL COSTSEdit as of the 11th of April : So they have finally managed to sort out my money and withdraw it all, but why did it have to take for me to make a review on here before I finally got someone's attention?
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Newcastle Building Society. A North East Building Society offering a range of mortgages, investments and other financial services
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