Review Time
I have wasted hours simply trying to revive an account they made dormant. Same names at same address - should be easy enough. The hoops they made me jump through are ridiculous. I took driving license into their Carlisle branch and they wrote to me saying they photocopy was unclear. THEIR OWN PHOTO COPY DONE BY THEIR OWN STAFF. Several other stupid mistakes. They are very hard work.
I recently had a fixed rate ISA here but wanted to transfer it to another provider. It was made confusing by the fact the new provider refused to respect my wishes to only transfer when that ISA matured (like most do), so I got in touch with Newcastle to ask them to handle that and they did. This was really appreciated, and they transferred the ISA the day after it matured. Thank you
Just had one of the best online support experiences from an extraordinarily patient professional called Mary.I am awful at online anything and have been avoiding the rigamarole of purchasing a new ISA, having not properly set up my online account when instructed to do so by mail. Mary very patiently took me through the process, at all times being good humoured and supportive, and got my online account properly set up and helped me with the purchasing of my ISA. Faultless. Brilliant support. Thanks
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Newcastle Building Society. A North East Building Society offering a range of mortgages, investments and other financial services
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