newcastle.co.uk

4.1
4.1 Based on 121 reviews

Newcastle Building Society. A North East Building Society offering a range of mortgages, investments and other financial services...

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Average Rating

4.1

/
5

121 Reviews

5 Star
74%
4 Star
2%
3 Star
2%
2 Star
2%
1 Star
20%

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Review Time

This Building society cares about its…

This Building society cares about its members 👍

5
Date of experience: May 16, 2025
Angie Clark
staff welcome

staff welcome. Clear explanations and speedy service

5
Date of experience: May 09, 2025
I have wasted hours simply trying to…

I have wasted hours simply trying to revive an account they made dormant. Same names at same address - should be easy enough. The hoops they made me jump through are ridiculous. I took driving license into their Carlisle branch and they wrote to me saying they photocopy was unclear. THEIR OWN PHOTO COPY DONE BY THEIR OWN STAFF. Several other stupid mistakes. They are very hard work.

2
Date of experience: May 09, 2025
Respected my Wishes

I recently had a fixed rate ISA here but wanted to transfer it to another provider. It was made confusing by the fact the new provider refused to respect my wishes to only transfer when that ISA matured (like most do), so I got in touch with Newcastle to ask them to handle that and they did. This was really appreciated, and they transferred the ISA the day after it matured. Thank you

5
Date of experience: May 08, 2025
Trey Parker
Mary - a brilliant professional.

Just had one of the best online support experiences from an extraordinarily patient professional called Mary.I am awful at online anything and have been avoiding the rigamarole of purchasing a new ISA, having not properly set up my online account when instructed to do so by mail. Mary very patiently took me through the process, at all times being good humoured and supportive, and got my online account properly set up and helped me with the purchasing of my ISA. Faultless. Brilliant support. Thanks

5
Date of experience: May 07, 2025
larafayetta35
Excellent efficient and friendly…

Excellent efficient and friendly service. Well run Branch and nice to have an alternative people business to online

5
Date of experience: Apr 24, 2025
Colby Lewis
A really helpful member of staff

A lady walking me slowly through the investment account maturity process which meant a lot. Heard every word clearly. A nice change.

5
Date of experience: Apr 23, 2025
Merrilyn W.
Melanie at Newcastle Building Society

Melanie at Newcastle Building Society, South Shields was friendly, informative and sorted our requests efficiently.

5
Date of experience: Apr 22, 2025
Maude
2nd to none

I have been helped today i can not tell you how far this person went to see me right today 100 % Fantastic could not ask for any better so thank you Laura Moorhead 5* from me

5
Date of experience: Apr 15, 2025
Rathbone Price
First class service.

My situation was handled in a friendly and professional manner to my complete satisfaction.

5
Date of experience: Apr 14, 2025

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