nikon.co.uk

4.4
4.4 Based on 161 reviews

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Average Rating

4.4

/
5

161 Reviews

5 Star
81%
4 Star
3%
3 Star
1%
2 Star
2%
1 Star
12%

Filtered Reviews

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Review Time

Nowell
Superb customer service

Superb customer service, very clear communication on repairs and options. Highly recommended.

5
Date of experience: Mar 01, 2024
BC10
Repair went like clockwork and was…

Repair went like clockwork and was expertly completed. Communication was good and there was somebody to speak to when required. Costs were comparable to other providers.

5
Date of experience: Feb 20, 2024
Paris Foster
Fantastic service from the team!

Fantastic service from the team at Nikon UK. The Muppets at UPS managed to lose the D750 that I had sent for repair but Nikon customer services kept me informed throughout the investigation and sorted a suitable replacement. A special mention is needed for Katie who went above and beyond - a true ambassador for Nikon!

5
Date of experience: Feb 19, 2024
The service was excellent

The service was excellent, just as you would expect from a company of NIKON's stature. I was kept informed every step of the way. Camera returned within advised time and arrived working like new. So grateful, thank you

5
Date of experience: Feb 10, 2024
_smbt_
My Nikon D800 Still Takes Amazing…

My Nikon D800 Still Takes Amazing Photos and Videos After 11 Years. I have been using Nikon Cameras and lenses for a very long time. I used to have a Nikon D300. While I really like my Nikon lenses I have been using Zeiss Milvus Lenses for the last 5 or 6 years (manual focus only lenses). The only criticism I have of Nikon is that it would be nice if they opened their mounts to other lenses companies like Sony does.

5
Date of experience: Feb 09, 2024
Barry S.
Worst customer service I've encountered…

Worst customer service I've encountered on a brand new £2000 product. Unfortunately if you love the products they've got you.......

1
Date of experience: Jan 21, 2024
Angel Anderson
Excellent Customer Service

I have been using Nikon's equipment for a number of years and have, on the odd occasion, needed to send my lens or camera to be cleaned or repaired.Every interaction with them throughout the years has been exceptional. This time was no different.I would like to thank Frasier and Katie for arranging the collection, successful repair/cleaning and return of my camera within a week.They kept me informed at every stage and even had to sort out the courier when there was a slight problem with them.Thank you all for your continued exemplary service, advice and support.

5
Date of experience: Jan 17, 2024
Raife
Spare parts team service

Spare parts team has been brilliant. Very efficient and quick responses and have cleared up a misunderstanding with good grace. They are a great team.

5
Date of experience: Jan 15, 2024
Exemplary customer service from Nikon

Exemplary customer service from Nikon. Quality products and friendly and helpful staff. Love my binoculars.

5
Date of experience: Jan 10, 2024
Trent Carter
Katie went over and above to help me…

Katie went over and above to help me with my repairs and made sure the process was easy and I was able to use a loan camera whilst my repair took place. 5* service

5
Date of experience: Jan 04, 2024

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