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I must confess that I find the current rating for Nikon UK quite perplexing. My extended interaction with their customer service, particularly with Rosie, the customer service manager, has left me thoroughly exasperated.To provide some context, my ordeal began when my Nikon Monarch 7 binoculars developed a fault with the eye pieces, leading me to return them for repairs. What followed was a protracted two-month wait for their return, only for them to be lost in transit during the return process. Subsequently, I found myself under suspicion, accused of having taken delivery and falsely claiming they were not received, despite the delivery company failing to provide any evidence of delivery. After this arduous process, I was eventually sent a replacement pair of Nikon M7 binoculars, as the Nikon Monarch 7 model had been discontinued.However, my disappointment continued when, with less than a year of use, the replacement M7 binoculars exhibited a fault. The objective lens fogged up on the inside, and I discovered that the tripod adapter cap was missing, though I had not noticed when or where it had come off. I had no choice but to reach out to Rosie, a prospect I dreaded based on my prior experiences. To my dismay, the response I received shifted blame onto me, alleging misuse of the binoculars as the cause of the fogging issue. I want to emphasize that I have meticulously cared for these binoculars, and I have an older pair worth £150 that I've had for over five years without experiencing such issues.Presently, I find myself in a state of powerlessness, facing what seems like a lack of adequate resolution. My photographs of the issues have been passed on to another department for "advice," leaving me anxious about the outcome. In essence, I have been treated poorly by Nikon, and I now fear the possibility of them refusing to rectify the situation, with seemingly no recourse for me.This experience has left me deeply disappointed, and I sincerely hope that Nikon UK can acknowledge and rectify these issues promptly to restore my faith in their products and customer service
I did not expect a major fault with the lens of my Nikon camera after less than three years of average useI was disappointed that the cost of repair was twice the original estimateNikon Support Team claim to reply within two days, they took two weeks and made no attempt to answer my request to provide some details about the repair required Have I been unlucky or is this normal service ?Update 7/11Nikon responded within 24 hours of posting feedback on Trustpilot. Unfortunately I have had to buy a replacement lens for my P950, but good to know what my money was spent on.
The usual great service from Nikon with the servicing of my lens was excellent.The service and repair team do a thorough job cleaning checking operation and replacing worn parts. I have used them for many years and always have great results both with cameras and lenses.
I decided to update the firmware on my Nikon D750 (purchased in 2015 and well out of warranty). Nikon's website highlighted two fault issues with my camera model, one of which I had experienced occasionally. I took up the offer to return the camera for repair and booked the service online. Within minutes I received an email from Katie D at Nikon UK with courier arrangements and an offer to help in any way she could if I needed assistance. The camera was collected, repaired, recalibrated and returned within two weeks, including a written explanation of the work done and all free of charge. I was very impressed with Nikon UK and the technical team in Estonia and the courier (UPS) for the top class service I received. Much appreciated and many thanks to Nikon.
As the title says Very efficient with repair and shipment carrier. My Nikon Z8 was one of the serial recalls from Nikon for potential problem with the eyelets. I booked in having been advised by email. The carrier arrived next morning to my surprise having expected a few days for the process to begin. The camera was back in my hands approx 8 days later. Thank you Nikon for the service and easing my mind on the likely fault.
It was that straightforward. Updates on everywhere my camera was. Took a little longer than expected but was all sorted with no fuss. Got camera back the day after I was told it was fixed and so far, so good. Also compared to local repairers I would say the price with nikon is not bad at all. I will definitely recommend using g nikon repair centre
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