Review Time
My Z8 was in the range for the re call but never gave me any problem,I booked it on line on Sunday night and the camera was collected on Monday and returned on the Thursday.Top marks Nikon for identifying an issue and then resolving it for me in under a week.
Had my lens now 7 weeks I'm not sure a 5 day turnaround should be on their website how long does it take to service a lens I doubt it's seven weeks unreal. Have been a loyal user for years that's about to change what a crap service **Update** supposed to been despatched on the 21/09/23 a week later still no sign of my gear brutal service so so slow two trips now cancelled due to the snail pace.
My Z8 was within the serial number range for both the mount and also eyelet technical service advisory. Initially I was unconcerned by the mount problem given I never experienced any difficulty and knew that in need I could always send away later. When the eyelet issue arrived that gave me a little more concern (albeit I switched to a Black Rapid strap to mitigate any risk) so I registered on the 7th August for my camera to be serviced. I was placed in a queue which allowed me to continue to use the camera until Nikon were ready to fix. My place in the queue came up and my camera was collected by UPS on 7th September. It was received by Nikon on the following Monday and I had the camera back in my hands all resolved that Thursday. I must stay that is stunning turnaround and all is good.I really want to take my hat off to Nikon for firstly: having an approach to a couple of issues that has been very transparent, even though anecdotally they have affected very few actual cameras, and second: for the approach and the speed of the fix. Well done and for me this has built brand loyalty (which was already high having used Nikon cameras for in excess of 33 years).
Excellent service from start to finish servicing my Z8 and getting it back to me in record time. Camera was picked up from house and returned by UPS, friendly service and excellent communication throughout the process of product recall.
My Z8 went in for the eyelet fix and the lens release button fix. I was notified, based on my serial number. The repair was organised clearly and accurately. Far from taking 3 or 4 weeks, my camera was picked up on Monday and returned 5 days later on Friday, all clean, fixed, and in time for use over the weekend. Thank you Nikon! This substantiates why I have invested a lot into Nikon and the Z series. This was in UK (not in Germany)
My Nikon Z8 went off last Thursday (7th September) for the camera strap lug service recall. It was completed on Monday 11th and I received the service e-mail to say it was being sent back to me the same day. That is excellent service from Nikon - to say they received it on the Friday and it was completed on the following Monday means they only took a day or less to ship it back to me. EXCELLENT service from the Horley Repair Hub - thank you so much. Sadly I cannot say the same for the UPS carrier as the Z8 only arrived back here today (12th September) when it was on a 24 hour (next day) delivery. So it was with UPS longer than it was with the Service Centre. However - I am very pleased with the response time from Nikon and they deserve a five star rating for turning around my Z8 so quickly. Thank you again so much.
I have been using Nikon for over 10 years and this is the first time I have needed anything repaired. I have to say I am impressed. Nikon have really great customer service, I simply logged the issue and it was dealt with very quickly. The website was easy to use and they organised the collection straight away. The repair and delivery was really quick. I will definitely be sticking with Nikon, it is very reassuring to know that service is there should I need it again in the future.
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