Review Time
As an Irish customer I was directed to Nikon UK to buy a new focus screen for my camera. My experience with customer service (or lack of) is enough to make me avoid buying anything Nikon ever again. What should be a simple interaction has turned into an absolute nightmare. I am over 2 months emailing back and forth to Nikon trying to get the part despite being told early on they could supply it and having paid for it. I started out dealing with Holly who in the end stopped responding. When I emailed again I spoke to Chris who assured me the part was “being processed as we speak”. Another week goes by and still no part, on emailing again Chris then tells me the order time expired as 30 days had passed (their fault) and I would have to pay again. Im not sure if they thought I would just guess this information as nobody communicated it to me just left me sitting waiting on a part that was never sent. I was then directed to pay again through the website which is so bad I had to ask for a screen shot to be sent of my estimate the first time as an error kept occurring while trying to view it or option 2, call a customer support number that doesn't work for Irish customers. I have a lot of money invested in Nikon gear so for the moment I am stuck with them but I would urge anyone starting out or any Irish customers to go with a different brand as at least you might have some hope of support if anything goes wrong.
I recently sent my Nikon D500 in for repair as it had developed a fault with the shutter mechanism fault , having something across the view finder in all the images i was taking.I rang Nikon .co.uk in first instance a lovely lady insured me that it was something Nikon UK could fix for me but may take a few weeks to be done.She gave me a link to there website where i i filled a few details in serial number and a brief description of the fault very easy to do, and an address where to parcel it up , and and a address near to me where it could be courier collected.What's great about their service is you get continuous emails letting you know how its being dealt with , and a web site that you can actually track the service on timing and when the courier will be delivering your camara to your door.In all fairness mine took a bit longer for repair and took around 6 weeks as parts had to be ordered for for job to be completed . but i was being emailed to let me know to that effect.There where a number of components changed , the fault rectified , and with a full service and comes with full 6 month warranty .and only paid £160 .00 from start to finish , i thought that was extremally good value for money.Thank you Nikon UK
I have had my nikon z6ii for just over a year so decided to get Nikon to give it the once over . I sent the camera to nikon uk on 6th september 2024 opting for the premium maintenance package £119,which stated 5-6 working days from receipt of camera They acknowledged receipt on the 9th .The tracking page on the site was then not updated until several weeks later , with "with technician" I made a telephone call to Nikon who stated that they were waiting for spare parts , but the person didnt know what the spare parts did .Despite being in the technical department. I heard no more until i made another query on the 30th september , and was told that it was now done and would be returned shortly.No mention of works carried out or what the spare parts were . The camera arrived a couple of days later 3rd october and was well packaged , the receipt simply shows a list of things they say they did , other than the hdmi/usb cover now fitting ,the camera seems no different to when i sent it . The lack of communication ,time taken and knowledge or rather lack of seems dismal for a such a high branded company
After several years of good service, I thought my camera and two lenses needed good service and check-over so I went through the Nikon website to get it done. The uploading of the details and paying a reasonable deposit was very straightforward and the courier collection was arranged. I had several emails sorting out the details of the collection from George who was amazingly helpful and, more importantly, seemed to take a personal interest in this customer.Dispatching several thousand pounds worth of camera equipment to couriers, etc. was a little stressful but it all went very smoothly with regular updates.Nikon’s progress website did not always work for me but an email to their support desk resulted in a phone call giving me the update I needed.The estimate was clear (and less than I was expecting!) and, as I was unable to access their website to ask them to go ahead, I emailed them and, again, they were efficient, personable and helpful.The progress website was, when I could access it, clear with the whole process visible. My camera arrived back safely and the packaging was first-rate, I think they could have dropped it from an aeroplane without it coming to harm.Of all the companies I have dealt with, Nikon is, without doubt, the best for communicating with the customer, keeping the customer up-to-date and for their customer service personnel’s attitude.I cannot recommend Nikon highly enough and would not hesitate to use them again.
Great service at reasonable price for a lens repair. From the initial assessment, to receipt of the repaired lens, the Nikon team kept me informed of progress.Easy service to use from Nikon issuing the couriers label, to signing for delivery when it came back.I would recommend this service and will use it again should i need a repair.
Placed an order but still no shipping details 48 hours later. Phoned customer service who promised an email but hours later, no response. Unclear whether my order will arrive by Thursday and if not, it will have to be returned as required for an event.
Claim your business profile now and gain access to all features and respond to customer reviews.
360proxy.com
maewillow-charleston.com
cyprusivfconsultation.com
telephoneghana.com
molisandco.com
plan.affordablemarketplace.us
kevinjunior.co.uk
thephotostick.com
junova.ai
footlocker.co.uk