Review Time
Nikon received my D700 on the 13th of August. Today on the 1st of October my camera was delivered back to me. It arrived in clean condition, nicely wrapped in a soft Nikon branded origami-type cloth. The support agents I spoke to were kind and helpful. Nikon repaired my camera free of charge, offered me 30 per cent off new stock, and also offered a Nikon D780 as a loan
Nikon Optical do not deserve even 1 star. My Nikon lenses did not last the warranty period - less than 2 years. Nikon flatly refused to replace them and blamed the fault on me. I’ve worn other varifocal lenses for over 20 years and have never had a problem. These were the first Nikon lenses that I bought. My optician has stopped selling them which confirms my review.In response to your reply - my optician has gone through the official process. I have even written to you. You refused to replace the lenses. You said that my varifocal reactolite spectacles had been worn in the sun. I was not aware that they could not be worn in the sun. What is the purpose of having reactolite lenses when they can’t be worn in the sun?
I can't praise Nikon UK highly enough. My 8 year old, out-of-warranty DSLR was having some intermittent shutter issues. When I investigated it, it turned out there was an active service advisory (from 2016!) and my camera had never had the work done. I assumed that I'd missed the boat on that recall notice as it was so long ago.When I called them they suggested I send the camera in and they performed the recall work (and a complimentary service) at no cost to me. I can't think of another manufacturer that supports their products so well and for so long.I just got my DSLR back and it's like new.
W300 the most expensive disposable camera you'll ever buy.After 30 years of being a Nikon customer I will now no longer purchase another Nikon product, nor will I ever recommend them.The product is clearly flawed as I've had the same issues now with two cameras, other customers have reported similar issues online and the camera has actually been discontinued. Nikon's inability to accept liability for issues with their product is disgusting. The fact they try to pass blame onto their customers is insulting and unprofessional. I cannot believe they find it acceptable that customers are spending £350 on a single use camera.I will NEVER recommend them again. Avoid!UPDATE: this isn't within the warranty period, hence the issue with your customer service. The under water feature was used once. The camera is NOT waterproof. It's the second W300 camera you've given me as the first did exactly the same thing! It's been falsely advertised as being waterproof. As someone who's experienced at using a variety of underwater cameras I know this isn't user error, as implied by your rude staff. There are other online reviews who have experienced the same issue as me and been fobbed off by your customer service in exactly the same way even though the camera has been discontinued, so there's clearly an issue with it! DISGUSTING!!!!!
Using precision equipment in challenging environments is always going to need repairs from time to time and so I use Nikon repair service quite often. The experience is always perfect from return service to comms about progress - to return. Even including price which is always pretty reasonable. Having confidence in after sales help and repair is very important and Nikon do a great job
From reporting the issue to Nikon, to getting a delivery label, to handing over to a delivery company, to confirming receipt, to keeping me fully updated as my Z9 progressed through diagnosis and finally a fast return to me - rarely have I had such a well managed process. Katie & George where so helpful - if I have any further problems I won't hesitate to use the Nikon Repair Service again. Many thanks.
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