Review Time
From first contact to receiving the camera back, Nikon service was impeccable. The website is easy to use and very straightforward: the instructions were clear and easy to follow with space to highlight specific issues. They kept us update with the progress and no ££ were taken before approving the repair and confirming we were happy to go ahead. We had a small technical issue with payment and I had to phone their customer service team. Nikon reply was within minutes, ZERO waiting on the line for ages.It all went smoothly and we got the camera back nicely packed and feels like new! Thank you.
I contacted Nikon with a fault on my P900. After a couple of emails telling me of some possible ways to rectify the issue it was decided to send the camera back for repair. After receiving the appropriate paperwork it was sent via UPS the same day. While it was away I was kept completely informed of the status of the repair with emails. On receiving the final email and invoice it was paid on the Tuesday and I received the camera next day via UPS. The camera was very well packaged in the box. Thanks to all at Nikon for such excellent service.
I would give zero stars if I can!!I bought a Nikon z5 about 2 weeks ago. The delivery was so slow and I had to chase them and UPS several times!! Absolutely ridiculous!! Customers should not have to deal with delivery issues, UPS kept saying to me that there are things missing because Nikon didn’t provide them!! Delivery was so delayed and when I finally got the product it was not even turning on, so annoying, I tried all trouble shooting methods but the product, Z5 would not even turn on!! Just waw!! Avoid this company!!! I wrote to them for a refund and hopefully I can return!! An update to this review: camera is now working fine, but Nikon sent me a faulty battery if this happens to someone else purchase a new battery.
I have sent my £2000 pound camera back to repair to their service centre in FEBRUARY. Something happened with UPS and for some reason THEY have refused the delivery. I have been going back and forth with them 3 months+ now and I am only being told to wait because UPS are not giving them an answer. I do not know how I can stop myself from writing a stronger worded review for this but for even now I am still left without my equipment and I had to take money out of my pocket to get another camera to work with for now. NOTHING happened and I am still being told to wait to this day and from what I know it seems like this is just pure theft.
I damaged my Nikon and contacted Nikon Customer service ,The service I received was fantastic.I received labels to print I packaged the camera up & it was collected at the door.I got updates all through the process from estimate to repair to delivery back to my home.Very happy with the service .
Somewhat frustrating experience with Nikon support. Having identified issues with the live view performance of the D780, and showing many examples of poor real world performance in some situations. The support team did listen, but spent too much time trying to suggest it was my fault (min focus distance), when I proved it wasn't, finally we get some acknowledgement that there are some problems, but no solutions - except waiting for some firmware that never turns up.Sadly Nikon has not updated the firmware on the D780, since this case and despite the camera being quite expensive, it has not had any meaningful updates for firmware to improve the live view operation or performance, not a single one except some basic bug fixes. The Z6 and Z5 have had a lot since the D780 was released, and the Z5 is a much cheaper camera. It leads me to think Nikon are holding back and trying to push their mirrorless models, and not supporting their F mount customers. Many users prefer to use an optical finder Perhaps Nikon don't understand this.I was going to purchase a second D780 body, the camera overall is good, but the hit and miss live view AF performance is disappointing.I waited 8 months to see if Nikon did make some effort on updating the camera, and another bug fix firmware came out 4 months ago 1.10, almost 18 months since the last one, and again tiny bug fixes nothing else! Had Nikon tried to improve the live view AF, or made at least some meaningful firmware updates, I would have bought another body. it seems the company has little to no interest in F mount customers.Update end of 2024, still no sign of a serious firmware update on the D780, I compared it to a Z6 and Z6 II and the live view AF is notably improved in both compared to the DSLR. I'm sure Nikon could improve it, but they really don't seem to want to or care about their D780 users/customers.
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