Review Time
Although they couldn’t repair my lens, they were certainly very helpful. They sent details of how to pack my lens and a free postage label for UPS. Because they hadn’t the parts to repair my lens, they returned it free of charge. So I bought a reconditioned lens off their website which is absolutely fantastic. Thanks Nikon.
I was very impressed with Nikon UK fixing my D750 camera . I realised I had a fault with this camera and found out with a Nikon customer support phone call how to send it to Nikon support for repair . The online links were straightforward indicating the type of repair and where to send it . What I particularly liked was the way Nikon Repair department kept in touch with me . I regularly received emails about the fault repair and then they had the new parts and finally it was being sent back to me . I always found they were keeping me informed of every stage from the cost to it arriving home by courier . Well done Nikon . I never worried it had been lost . At the end I have a what appears to be a new camera as it is functioning at its best .
I sent my Nikon W300 for repair as it steamed up after a dive trip. Unfortunately it was beyond repair. However, Jana from customer service call me personally and although to my disappointment the Nikon W300 is no longer produced, she was able to find a (near) new replacement W300 camera for me at a sensible price. The camera was even checked by the Nikon technicians before sending it out. Jana's efforts, friendliness and care was outstanding. I can't thank her enough. Looking forward to go diving again with my new Nikon W300.
Dropped Nikon P1000 directly on its lens. Nothing worked after that.The friendly and efficient team at Nikon kept me updated with costs which may be impaired and the time it may take.Camera returned working better then before and with a few new parts included for free.Highly recommended team rather than the many independent adverts which appear before Nikon.
Ordered a camera lens that got lost in transit. Contacted customer services and so far the support has been appalling, brushing off my concerns and refusing to refund before the UPS investigation is completed. My contract of goods is with Nikon and not UPS and the refund is not contingent on the investigation, that is between the store and the courier. Customer support puts the query on the sales team who then refuse my refund request. So now I'm out a lens, out the money I spent on the lens, and being so severely stressed and distressed that it's triggering seizures for me multiple times a day. Emails go unanswered and the only way I've gotten responses is by contacting every contact post. Complaints procedure is to just email the customer support email and they'll supposedly forward it to the right place but I don't trust that at all.Writing this because I thought I'd be safest and most protected as a customer buying directly from the brand when in reality this has been a nightmare that just has me really worn down. With this breach of contract and consumer rights, I don't think I could ever justify buying from them again. Maybe I'm unlucky and got the one customer support agent that hates their job, or maybe it's just not seen as important because it's not a lens that cost thousands, but the lens and the money spent on it was a lot for me so I'm feeling this loss hard and the underwhelming support doesn't help at all.
I sent an old pair of Nikon binoculars to Nikon for repair after having damaged them. Unfortunately it was not possible to get the necessary part to do this. Instead I was sent a new pair for the quoted repair price. I dealt with Jana from the service support team who kept me up to date and I am very impressed with the service and outcome. Very recommended. Thanks!
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