nl.hardloop.com

3.2
3.2 Based on 201 reviews

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Average Rating

3.2

/
5

201 Reviews

5 Star
47%
4 Star
5%
3 Star
6%
2 Star
7%
1 Star
35%

Filtered Reviews

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Review Time

Kitty Price
I still haven't received the package…

I still haven't received the package even though it was supposed to arrive on April 7th and we are now on the 14.

1
Date of experience: Apr 02, 2025
Sebastian Wilson
No easy returns

I’m trying to return a sweater but your return form is non interactive. I’ve typed in my info several times but to no avail. There’s no direct link to facilitate.Its probably intentional to discourage returns.

1
Date of experience: Mar 31, 2025
Harold Rogers
Good experience, communication to be improved

Overall a good experience: very good price, item arrived in perfect shape, and the delivery period announced (2-3 weeks after purchase) has been respected.Less good: absolutely no communication from Hardloop after paying on their site. You're not sure your order has been registered, and you hear nothing at all from them during the weeks before delivery. Makes you anxious as it was a critical piece of mountaineering equipment.

4
Date of experience: Mar 31, 2025
MCKAY22
Great product

Great product, great price swift delivery👍

5
Date of experience: Mar 31, 2025
Syd Turner
5 stars

5 stars, delivery great, the product even better

5
Date of experience: Mar 31, 2025
David Wright
vlotte levering.

product prima

5
Date of experience: Mar 31, 2025
Carlton
Great site

Great site. Correct delivery.

5
Date of experience: Mar 31, 2025
Sibyl P.
Failed to deliver

Dear Hardloop Team,You have lost my package, and I did not receive it in time for my event. As I mentioned earlier, I ordered a wetsuit specifically for my first Ironman and was relying on your service to deliver it as promised. Unfortunately, you failed to do so.I believe it is entirely your responsibility to ensure that orders are delivered safely and on time. In this case, that responsibility was not fulfilled. The result was not only the loss of a product but also a major letdown at a significant moment for me.At this point, discussing your service feels pointless, as it has proven to be unreliable when it mattered most.Yours sincerely,Eralp

1
Date of experience: Mar 31, 2025
Justin Campos
Great return process

Great return process

5
Date of experience: Mar 05, 2025
Charli Morgan
Great store to shop online

"I recently visited Hardloop and purchased a ladies' jacket. While the jacket wasn’t quite what I was looking for, I was very impressed with the store’s excellent customer service.

5
Date of experience: Feb 19, 2025

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