Review Time
I bought this as a gift and the recipient wanted to return it. I communicated with the company support via email and provided necessary pictures before returning. I returned and tracking shows delivery confirmed over a month ago. I have emailed them 3 times now about the status of my return and refund and have had no reply back. This company seems like a scam.
It's an expensive product to buy without ever trying it on and I think the company knows so they use words like "try risk free" and "100% money back guaranteed" - which, if you live in the EU, it's by law any way.What they don't explain is despite having an EU address, they ship their products from the UK so you are faced with extra customs fee which brings the product cost to way over 120€. As a company, they fail to do one or more of these things:1. Pay the duties instead of leaving the customers to pay for it (Lots of UK companies who sell to the EU do this)2. Use their real address in the UK or explain that it ships from there so EU customers would know they would need to pay for customs3. If they really have EU HQ why not send the goods from there?The product itself looks sleek but it's so loud and annoying. Does nothing for cramping or back pain. Literally, to quote another review, "a piece of trash".So wanting to get a full refund, I contacted customer service and of course shipping is on me, which would have been fine if it was EU based. But now I would need to eat up 60+ EUR loss if I were to return it from the taxes + shipping.I WOULD AVOID PURCHASING AT ALL COST. A hot water bottle and a noisy youtube video is what this device is.
I ordered this as a Valentines day present on February 5th, and it still hasn't come. I just received a notification today that it shipped! February 21st! I tried multiple times to call and sent emails to the company with little or no reply. Order product at your own risk!
I am writing to express my dissatisfaction and frustration regarding a recent issue I encountered with my order, as well as the response I received from the customer support team.Upon tracking my recent order with DHL, I discovered a significant discrepancy in the listed delivery address. The address provided to DHL was Brunnenstraße 1, whereas the correct address, as indicated in my order receipt, is Brunnenstraße 16. This oversight led to a failed delivery attempt, causing considerable inconvenience, particularly as I had intended to present the item as a Valentine's Day gift to my wife.Despite promptly contacting customer support and explaining the situation, the response I received was highly unprofessional and dismissive. The reply I received stated, "Unfortunately, it looks like your order has already been processed or shipped from our warehouse. Therefore, I am unable to make any changes to it at this time." This response fails to address the issue at hand and displays a lack of empathy and understanding of the inconvenience caused.I expect better service and communication from the customer support team. Address discrepancies and failed delivery attempts reflect poorly on the company's reliability and attention to detail. Furthermore, the dismissive response from customer support only exacerbates the frustration and disappointment experienced by customers in such situations.I urge you to provide better training and support to your customer service representatives to ensure that future interactions with customers are handled with professionalism, empathy, and effectiveness.
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