Review Time
I owned the Commercial X22i Treadmill which broke and got the X16 as a replacement.The unit is nice overall but noticed few issues:- The plastic covers in the rear of the unit are bent outwards and the bottom covers don’t fit nicely with top covers.- The key now has 2 pins instead of just magnet and it is extremely difficult to be inserted in its place. The opening seems to be too tight or have something blocking the holes.- The commercial x22i had much more “Free” workouts which you could use without the iFit subscription which is a disappointment. I had a subscription for iFit for 4 years and I used it a lot but after few years, they can’t keep up with the content that I want, so I decided to cancel my subscription. I was happy with what was available for free on the commercial x22i but there’s a lot less free content on the X16.- Not sure if this is by design but the speed buttons on the display never work on the first touch. I have to touch at least twice to accept my selection. Also, with the Commercial X22i I could press 2 buttons one after another to set speeds like 6.5 but this doesn’t seem to work on the X16. It will only take the last number that you touched.
The great thing about this recumbent bike is that it was so easy to put together and get to riding almost immediately. Take that fact along with the smoothness of the ride and the ifit program connection, you have a winner here.
NORDITRACK equipment is a DISGRACE!The screen that controls my treadmill is useless, requiring multiple attempts to get the thing started manually.There is no customer service aside from an AI generated BS-machine.If you wish to experience stress and aggravation this is for you. A huge waste of money!Outrageously bad quality and service. AVOID!UPDATE: Since posting this review, I was contacted by the supplier and have been extremely impressed how responsive and apologetic they have been. They have ordered a new part for the machine in the hopes of resolving my problems. THERE IS HOPE!!!
I would recommend finding a treadmill that isn’t ran by software and at the very least not using iFit for the software. I have a 5 year old NordicTrack 1750 treadmill in absolutely perfect condition. The only issue is the iFit app crashes every 1-2 minutes so the treadmill is unusable. I’ve tried a factory reset and updating to latest firmware with the issue persisting. They just had a class action lawsuit because of this and unfortunately my treadmill started acting up a month after the deadline. It amazes me that the whole thing becomes inoperable because of software. Bring back the treadmills that used to last until the motor died or another actual hardware failure occurred.
*** Updated - 09.09.25 I love trustpilot! I love the fact that NordicTrack gets notified when someone posts a less than wonderful experience here! I do not like that I have to jump through all of these hoops in order to get someone sent to repair something. While I know that Nordic track would love for me to change my star rating, I am not going to do that. The issue happened (this is the second time I have had to come to Trustpilot in order to get NordicTrack to fix an issue. A wonderful, local technician did come to the house and repaired the elliptical yesterday afternoon. I am satisfied with the repair. I just should not have been this difficult to get NordicTrack to do what I had already paid for! 08.15.25 I purchased an elliptical airglide 14I in October 2023 with an extended protection plan. Early August 2025, an annoying squeak started. I greased all the joints but the noise continued. I realized that it was coming from inside the wheel. I read the manual, took the wheel apart and greased the recommended joints inside the wheel. It helped slightly but still annoying. I tried reaching out to customer service, during posted hours, via chat - no one was available, via telephone - no one was available. On Monday the 18th I reached out again via chat - no one was available, phone - no one was available, text - auto reply. I was able to explain via text the issue and was told I was being transferred (via text) to the parts and service team. 3 hours later Aegir is messaging with me but I am no longer at home. I explained the issue again. Sent him my name, phone number (which he was texting me on), and email address and the copy of my invoice. He requested a short video of the issue to be emailed to him (3:38 pm). He would place the conversation on 'hold' until I could send the video. I told him I would be home within the hour and would send the video at that time. A 9 second video was too large to send via email (even if I tried to zip it). I sent it via the text and I emailed him to let him know that the video was too large and please let me know how to proceed. No reply...crickets. Saturday morning 7:49 am, I sent another text. Customer service is not available even though all postings state it is available. Monday August 25th, I sent a text again because there was no chat and no one available via phone. Again, I get the auto reply and answer all the questions. They have no record of my previous texts! Started all over. This time I am texting with Jeremy and again they need the model... and a video emailed. I asked how to send a 9 second video when I am being told it is too large to send. Nothing! No reply! At 8:40 this morning I tried again, now they are asking for a case number. I was not given a case number so that is what I replied. And then nothing... no reply...This is a horrible, horrible way to do business!!!
Their product sales rep Ryan and Ken(goes by Jordan) is among the worst I’ve experienced. They lure you into purchasing the product, then claim the agent you were working with is “out of the office” and promise to apply the discount once they return. However, after your order is processed, they begin ignoring you entirely. I was being naïve, should've read all the reviews before purchase. Wish i could provide screenshots here for the proof. it is really annoying.
I purchased the NordicTrack Commercial 2450 treadmill. What a nightmare! Horrible treadmill and even worse customer service. Two weeks after it was delivered, the touchscreen doesn't work without multiple times of hitting the buttons. Doesn't level correctly and makes a constant buzzing sound when idle. Impossible to get any customer service to help.
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